topic Re: Add ons not working in Get Support

Add ons not working

carleighprodan — Thu, 02 Mar 2023 23:39:36 GMT

My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

Re: Add ons not working

will13am — Thu, 02 Mar 2023 23:44:13 GMT

@carleighprodan , which add-on did you purchase. Please check your self serve account using incognito mode on the browser to confirm the status of the roaming add-on.

Re: Add ons not working

BKNS27 — Thu, 02 Mar 2023 23:46:00 GMT

@carleighprodan

Try rebooting your phone by powering the phone off.

Does your account showing US Roaming Add-on?

Re: Add ons not working

hairbag1 — Fri, 03 Mar 2023 00:46:23 GMT

@carleighprodan

try this to see if you successfully loaded the correct US Roaming add-on...

Re: Add ons not working

ShawnC13 — Fri, 03 Mar 2023 00:55:14 GMT

@carleighprodan wrote:
My add-ons are not working in the US even when I am connected to T-mobile. It says "your plan does not have texts in the united states. Please select an add-on" but when I go to my account, I see the add-on there.

Did you purchase any add-ons or are you talking about the International Calling minutes that PM gives away? The International calling minutes are while you are in Canada making a call to the countries that are listed. You need a ROAMING add-on for when you are in the states.