topic Re: Locked Out in Get Support

Locked Out

jnay — Tue, 04 Jan 2022 20:01:29 GMT

Hello,

I'm locked out of my account. Can someone please help me unlock it? Thank you!

Re: Locked Out

ShawnC13 — Mon, 27 Nov 2017 23:27:07 GMT

@jnay,

You will need to message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Locked Out

Mana — Mon, 27 Nov 2017 23:27:31 GMT

@jnay please send a private message to @CS_Agent and they will be able to help you out.

In your message to them please include:

- your account number

- your phone number

- your account pin

- your accounts email

Re: Locked Out

CS_Agent — Mon, 27 Nov 2017 23:33:17 GMT

Re: Locked Out

jnay — Mon, 27 Nov 2017 23:36:10 GMT

Thanks @ShawnC13 and @Mana for the quick responses. I'll message the mods 🙂

Cheers,

Jnay

Re: Locked Out

jonboy1112233 — Sat, 30 Dec 2017 15:42:50 GMT

this is bugging the crap out of me someone HUMAN help me out please

Re: Locked Out

jonboy1112233 — Sat, 30 Dec 2017 15:46:43 GMT

@CS_Agent anyone want to help>>??? i cant rememeber what i did in high school

Re: Locked Out

wetcoaster — Sat, 30 Dec 2017 17:55:47 GMT

@jonboy1112233 wrote:
@CS_Agent anyone want to help>>??? i cant rememeber what i did in high school

@jonboy1112233

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

The password function hasn't been working smoothly for a while - you'll need to contact the moderators for help. Working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Locked Out

macmcgregor — Fri, 12 Jan 2018 21:51:49 GMT

I am locked out of my Public Mobile account. How can I get this reset?

Re: Locked Out

wetcoaster — Sat, 13 Jan 2018 03:10:52 GMT

@macmcgregor wrote:
I am locked out of my Public Mobile account. How can I get this reset?

@macmcgregor

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

The password function hasn't been working smoothly for a while - you'll need to contact the moderators for help. Please be aware that they are working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN, problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Edti: I just noticed that I'm echoing myself in this thread...

Re: Locked Out

SD08 — Mon, 15 Jan 2018 03:35:59 GMT

@wetcoaster wrote:
@macmcgregor wrote:
I am locked out of my Public Mobile account. How can I get this reset?
@macmcgregor

You have posted in an old thread. For future reference you'll get more visibility and faster help for your problem if you start a new topic.

The password function hasn't been working smoothly for a while - you'll need to contact the moderators for help. Please be aware that they are working on a first come first serve basis, they will get back to you asap. We recommend that you enable email notifications so that you get their message right away and follow the procedure right away to avoid another reset time out.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, PIN, problem description.
More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Edti: I just noticed that I'm echoing myself in this thread...

@wetcoaster

I wouldn't worry too much if you've echoed yourself. Surprisingly (or maybe not so surprisingly), many people who post to old threads fail to read what is posted right there in front of them.

Re: Locked Out

mackaygordie323 — Sun, 04 Mar 2018 18:09:23 GMT

I am locked out of my account and it will not let me rwsetrmy password

Re: Locked Out

matbasm — Sun, 04 Mar 2018 19:25:40 GMT

@mackaygordie323, if the password reset email is not working then you need to send a private message to the moderators team. include your account number / phone number & account PIN if you know it. It will speed things along.

Click here to send them a private message.
Information regarding the moderators team can be found by following this link.

Also, you should always start a new topic for a new question. That way you don't risk your question going unnoticed in an old thread.

Re: Locked Out

T0h2l0 — Fri, 23 Mar 2018 15:26:51 GMT

i am new to public, I was charged $27/30 on my credit card when I signed up yesterday for the $25/30 plan with the autopay option. I have now been locked out of my account, my first impression of this cell service is poor. I wish to remove the autopay from the account.

Re: Locked Out

mimmo — Fri, 23 Mar 2018 15:02:19 GMT

@T0h2l0 best to remove your private info.

To get a password reset you need to contact the mods.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Locked Out

FAB-4 — Sat, 02 Jun 2018 21:21:36 GMT

I can't log into my account and when I try to reset my password I didn't recieve an email and now im locked out.

Re: Locked Out

Anonymous — Sat, 02 Jun 2018 21:27:43 GMT

Read the post immediately before yours. The email/password reset feature apparently doesn't work.

Re: Locked Out

CS_Agent — Sat, 02 Jun 2018 21:34:03 GMT

Hi there,

Please contact us in private if the link doesn't t work, we will be happy to help you with this! 😉

See you there! 😉

Celsina

Re: Locked Out

CalvinW — Sat, 02 Jun 2018 21:35:53 GMT

Yeah, the password reset never works for me either. And somehow I get locked out of my account every couple of Months

Re: Locked Out

Kasha — Sun, 03 Jun 2018 08:05:15 GMT

Hi there I’ve been active with public mobile for a few months and all of a sudden my phone says “no service “ I took my SIM out and re put it in as well as airplane mode / restarting etc and NOTHING! Also I am locked out of my account !

@CS_Agent