topic Re: Cancel Plan and delete credit card information in Get Support

Cancel Plan and delete credit card information

CANCELPLAN — Thu, 02 Mar 2023 21:10:20 GMT

Hello,

I feel public mobile makes it very hard to cancel the plan. I have followed all steps I have found so far from, sending messages to chatSIM or calling 611. Everything helpless go get a confirmation of the cancellation. I have removed the auto-pay. But deleting the credit card details is not possible. I am afraid that they are continue to charging my credit card. Looking forward to receive eventually help through this community.

Thanks

Re: Cancel Plan and delete credit card information

will13am — Thu, 02 Mar 2023 21:12:12 GMT

@CANCELPLAN , you need to initiate a support ticket in order to remove your credit card information from the account. Chatbot link is the way to do this. As for the account, it will automatically close 90 days after going into suspension. There is no action required on your part.

Re: Cancel Plan and delete credit card information

hTideGnow — Thu, 02 Mar 2023 21:12:44 GMT

@CANCELPLAN only P.M agent can help to delete cc from. my account. Please open ticket

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Plan and delete credit card information

adventure7 — Thu, 02 Mar 2023 21:29:49 GMT

Hi I tried yesterday to go to my account and change payment from debit to cc I’m trying for hours and my acc is suspended it’s terrible I need my phone a just pay w cc cannot get in my account tried everything

Re: Cancel Plan and delete credit card information

hTideGnow — Thu, 02 Mar 2023 21:32:07 GMT

@adventure7 try using Incognito/Private/secret mode and check if it works

if not, maybe you need to open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancel Plan and delete credit card information

adventure7 — Thu, 02 Mar 2023 21:34:08 GMT

I never knew I’m stupid until now using this insane system with no customer service but I think the problem is public mobile was sold and they Telus wants us gone with cheep payments

Re: Cancel Plan and delete credit card information

esjliv — Thu, 02 Mar 2023 21:54:59 GMT

@adventure7 wrote:
Hi I tried yesterday to go to my account and change payment from debit to cc I’m trying for hours and my acc is suspended it’s terrible I need my phone a just pay w cc cannot get in my account tried everything

@adventure7 - have you ever been able to access My Account/Self Serve?

If you have created a My Account/Self Serve and you are having issues logging in, try clearing your browser's cache, or try a different browser or device. Opening a tab in incognito mode may help as well.

If having issues with your password, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues or to register for a My Account (if you never have), you can submit a ticket here to: Create, forgot or change My Account email or password link

Re: Cancel Plan and delete credit card information

BKNS27 — Thu, 02 Mar 2023 22:02:08 GMT

@CANCELPLAN

PM is all online and selfserve account so you need to disable AutoPay and remove your CC from your account by login to your account and go to Payment section.

Re: Cancel Plan and delete credit card information

LitlLdy — Thu, 02 Mar 2023 22:12:24 GMT

@BKNS27 wrote:
@CANCELPLAN
PM is all online and selfserve account so you need to disable AutoPay and remove your CC from your account by login to your account and go to Payment section.

@BKNS27 , we can disable autopay on our accounts but Public Mobile removed the option of allowing us to delete our credit cards from our account! I had to create a support ticket just to get them to do it! Unless they changed it last few days to allow it again.

Re: Cancel Plan and delete credit card information

CANCELPLAN — Thu, 02 Mar 2023 23:02:47 GMT

Thanks, how can I create a support ticket?

Even having disabled autopay - I can't delete my credit card information.

Re: Cancel Plan and delete credit card information

hTideGnow — Thu, 02 Mar 2023 23:22:19 GMT

@CANCELPLAN wrote:
Thanks, how can I create a support ticket?

hi @CANCELPLAN

check my post above about how to create a support ticket

Re: Cancel Plan and delete credit card information

LitlLdy — Thu, 02 Mar 2023 23:34:10 GMT

@CANCELPLAN wrote:
Thanks, how can I create a support ticket?

Even having disabled autopay - I can't delete my credit card information.

@CANCELPLAN , please see the message @hTideGnow left for you here in your post in how to contact customer support to ask them to delete your credit card from your account. Please let us know how it goes.