topic Re: Cancel account in Get Support

Cancel account

Micahschut — Thu, 02 Mar 2023 23:29:47 GMT

I want to cancel my account

Re: Cancel account

softech — Thu, 02 Mar 2023 23:31:41 GMT

To "cancel" the plan, you can either port out your number to another provider and your account will be closed upon successful port out of the number

Or you can also login to My Account and go to Payment page -> Manage Payment Method, and then disable Pre-Authorized payment. PM will not be able to renew your account on your next renewal , your account will then be suspended on that day and 90 more days, it will be closed

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

and yes, i know from your earlier post you cannot login to My Account yet, please follow the instructions there to get the access back so you can preform what said above

Re: Cancel account

computergeek541 — Thu, 02 Mar 2023 23:31:45 GMT

@Micahschut wrote:
I want to cancel my account

For this, you would only need to stop paying. Disable any pre-authorized payments on your Public Mobile account. After 90 days of account suspension, the account will be closed.