topic Re: Unable to Call in Get Support

Unable to Call

MarkDelaney — Thu, 02 Mar 2023 23:00:08 GMT

Hi,

My plan expires in 5 days from now. I’m supposed to have unlimited US and Canada calls, although, for some reason every call I’ve made today goes straight to voicemail saying “8UV1…”. I can’t call anyone in US or Canada.

How can this be fixed as it is very urgent?

Regards,

Re: Unable to Call

esjliv — Thu, 02 Mar 2023 22:58:09 GMT

@MarkDelaney - there is something messed up with calling with other customers too.

Restart your phone and perform a reset of the network settings. If still issues submit a ticket to CSA.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Unable to Call

DDM69 — Thu, 02 Mar 2023 23:01:40 GMT

My wife’s phone has this issue today as well. My phone has no issues. I’ve tried all sort of troubleshooting recommendations. Had to submit a ticket.