topic Re: Need sim card in Get Support

Need sim card

remyasr — Thu, 02 Mar 2023 23:00:46 GMT

Hi sir,

I didnot receive my sim card yet. I ordered it last week.When will I receive? My order number 327566. I will wait for it to activate my phone number.Kindly advise me.

Re: Need sim card

esjliv — Thu, 02 Mar 2023 22:57:00 GMT

@remyasr - We are customers and members like you here, not PM agents.

Sim cards normally get sent Canada Post regular letter post. So you are likely still in the window of what public mobile says it takes for delivery...10 working days.

If it goes beyond that you can submit a ticket to CSA to let them know.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Need sim card

Yummy — Thu, 02 Mar 2023 23:03:42 GMT

You have to contact agent. We are all customers like you... No PM staff here.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

Re: Need sim card

BKNS27 — Thu, 02 Mar 2023 23:11:40 GMT

@remyasr

Your SIM may take up to 3 weeks to arrive. It was sent by Canada Post without tracking.