topic Re: Outgoing Calls in Get Support

Outgoing Calls

ChaimLerner — Thu, 02 Mar 2023 20:55:31 GMT

My Outgoing calls suddenly stopped working

I'm still getting incoming calls and texts in / Out

But Outgoing calls are not working

any help?

Re: Outgoing Calls

softech — Thu, 02 Mar 2023 20:56:33 GMT

@ChaimLerner are you on $15 plan with limited minutes??

And is that really just outgoing calls with the problem? are incoming calls working?

There have been issue since yesterday for some people with both incoming and outgoing calls.

If it is just outgoing calls with issue, try to reboot the phone once. If still fail, try to change to 3G only and see if it connects to the network at all with such settings

If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one of those, too

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Outgoing Calls

hTideGnow — Thu, 02 Mar 2023 20:58:41 GMT

hi @ChaimLerner there are many posts about voice problem in the last 2 days, but most have trouble with both inbound and outbound minutes.

Try reboot your phone. Try to Reset All network and check if it works

Re: Outgoing Calls

ChaimLerner — Thu, 02 Mar 2023 21:24:37 GMT

No. I have an Unlimited Plan.

Only Outgoing calls not working.

tried to restart my phone but didn't help

anything else to try?

Re: Outgoing Calls

hTideGnow — Thu, 02 Mar 2023 21:26:30 GMT

hi @ChaimLerner try your sim card on another phone if you have one

if not, please open ticket with cs agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Outgoing Calls

esjliv — Thu, 02 Mar 2023 22:03:41 GMT

@ChaimLerner wrote:
No. I have an Unlimited Plan.
Only Outgoing calls not working.
tried to restart my phone but didn't help
anything else to try?

@ChaimLerner did manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings do anything?

Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

Perhaps perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If no other troubleshooting is working, contact CSA by methods provided by other members/customers already.