topic Re: Call failure all day in Get Support

Call failure all day

Lina5 — Thu, 02 Mar 2023 20:38:07 GMT

Unable to make outgoing calls since this morning. At first I was getting 6UM1 message but now the call completely fails.

Re: Call failure all day

Handy1 — Thu, 02 Mar 2023 18:28:45 GMT

@Lina5 There’s been posts about this if you can’t make or receive calls open a ticket

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Call failure all day

softech — Thu, 02 Mar 2023 18:29:12 GMT

@Lina5

is that just outgoing calls with the problem? are incoming calls working?

There have been issue since yesterday for some people with both incoming and outgoing calls.

If it is just outgoing calls with issue, try to reboot the phone once. If still fail, try to change to 3G only and see if it connects to the network at all with such settings

If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one of those, too

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Call failure all day

BKNS27 — Thu, 02 Mar 2023 19:35:14 GMT

@Lina5

This seems to be a problem for some members for the last few days. It could be at PM end so create a ticket or private message them so they will know you are experiencing this issue.

Re: Call failure all day

grant59 — Thu, 02 Mar 2023 20:29:25 GMT

I have had the same problem since this morning... Get "call ended" message

Re: Call failure all day

softech — Thu, 02 Mar 2023 20:30:52 GMT

@grant59 is some issue on the PM side. If you have not opened a ticket yet, Please Go ahead and open one