topic Re: Reactivating my account in Get Support

Reactivating my account

Olive13Cat — Thu, 02 Mar 2023 20:45:32 GMT

I can’t seem to be able to reactivate my account

Re: Reactivating my account

softech — Thu, 02 Mar 2023 19:04:31 GMT

@Olive13Cat what was the error you got?

you can either reactiavate your plan by using *611 with the 4 digits pin, just pay amount due

or you can login to My Account, click Reactivate my plan and follow the steps to make a manual payment to resume the service

let us know what exact error you got, if any

Re: Reactivating my account

JK8 — Thu, 02 Mar 2023 19:05:06 GMT

@Olive13Cat

What message are you getting?How long was your account suspended for? Did you try to enter a manual payment amount for the cost of your plan?

Re: Reactivating my account

hTideGnow — Thu, 02 Mar 2023 19:09:09 GMT

HI @Olive13Cat how long the account was suspended? If over 90 days, you won't be able to login and reactivate the service

Can you at least login My Account

If the account was suspended for less than 90 days and you just cannot login, open ticket with CS agent

If you can login and unable to reactivate, try again using Incognito/Private/secret mode

Re: Reactivating my account

hairbag1 — Thu, 02 Mar 2023 19:09:28 GMT

@Olive13Cat

if your active acct has been suspended for more than 90 days...you need a new sim to start a new acct. That old acct is deactivated after 90 days in suspension.

Re: Reactivating my account

esjliv — Thu, 02 Mar 2023 19:10:48 GMT

@Olive13Cat - what does the status say when you dial 611, or # 1-855-478-2542 or # 1-855-4PUBLIC from another device?

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some vouchers found here: https://publicmobile.ca/en/on/payment-voucher

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link