topic Re: Phone service in Get Support

Phone service

Lucasbran — Thu, 02 Mar 2023 18:14:15 GMT

Currently cannot make or receive calls in Cranbrook BC

Re: Phone service

Handy1 — Thu, 02 Mar 2023 18:18:01 GMT

@Lucasbran Try testing network settings and reboot the device could be issue in PM side as there been a few posts about this happening to many

Re: Phone service

JK8 — Thu, 02 Mar 2023 18:19:33 GMT

@Lucasbran

There are currently no outages in Cranbrook. Try the following…reboot phone, reset network settings, reinstalling SIM card. Also try setting preferred network settings to 3G.

If you call 611 does it say your account is active?

Re: Phone service

softech — Thu, 02 Mar 2023 18:23:11 GMT

@Lucasbran

There have been issue since yesterday for some people with both incoming and outgoing calls.

Try to change to 3G only and see if it connects to the network at all with such settings

If both incoming and outgoing calls are not working, I suggest you to open a ticket with PM support and let them aware you are one of those affected, too

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone service

Lucasbran — Thu, 02 Mar 2023 19:44:00 GMT

Thank you for your help. I have submitted a ticket.

The ticket submission process is exasperating.

Re: Phone service

dust2dust — Thu, 02 Mar 2023 19:46:54 GMT

Yes it is. I have better luck with the pin option rather than the login option after re-logging in with the community login.