topic Re: HOW TO SET UP NEW PIN # in Get Support

HOW TO SET UP NEW PIN #

Sharmla — Thu, 02 Mar 2023 16:50:27 GMT

I require assistance in setting up new PIN number to get into MY ACCOUNT.

Please contact me at xxxxxxxxxxxxxxxxxx

Thank you

Re: HOW TO SET UP NEW PIN #

computergeek541 — Thu, 02 Mar 2023 16:52:13 GMT

@Sharmla wrote:
I require assistance in setting up new PIN number to get into MY ACCOUNT.
Please contact me at xxxxxxxxxxxxxxxxxx
Thank you

Please note that there is no customer service available over the phone. Your account PIN isn't needed to log into your Self Serve. Logging in is done with your e-mail addresss and password.

Re: HOW TO SET UP NEW PIN #

hTideGnow — Thu, 02 Mar 2023 17:08:29 GMT

HI @Sharmla

if you are referring the 2FA security code, it is a random code sent by PM system when you login, you will be given a choice to send to your email address or phone

the 4 digits PIN is to used for *611 or to open ticket

Re: HOW TO SET UP NEW PIN #

Yummy — Thu, 02 Mar 2023 17:17:04 GMT

Only agent can modify this PIN for you. But you do not need it to log in. Only email and password are needed.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

Re: HOW TO SET UP NEW PIN #

computergeek541 — Thu, 02 Mar 2023 17:20:51 GMT

@Yummy wrote:
Only agent can modify this PIN for you. But you do not need it to log in. Only email and password are needed.
To Contact CSA-agent; there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.
If opening a ticket does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking (Ctrl+)Here
Agent’s response is usually between 15 and 120 minutes with a ticket. Private message might take longer.

A customer support agent isn't needed to change the account PIN. This can be done from within Self Serve.