topic Re: where is the receip in Get Support

where is the receip

yes25009 — Tue, 04 Jan 2022 09:58:14 GMT

in the public mobile website, where can I find the receipt every month. Public mobile supply the receipt ?

Re: where is the receip

hTideGnow — Thu, 02 Dec 2021 19:03:25 GMT

@yes25009 there is no receipt with PM.

you can request for formal receipts by opening ticket with PM CS Support. but it will usually take them 2 or 3 weeks to prepare. Maybe you can request this receipts every 3 months or more.

To open a ticket with PM support, click on the Bubble on the lower right or directly at : https://publicmobile.ca/chatbot.
Follow these these to get to ticket open page quicker:

type: Contact CS Agent
Click "Contact Us"
Click "Other"
Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

Re: where is the receip

Anonymous — Thu, 02 Dec 2021 19:14:30 GMT

@yes25009

no receipt every month,

but sign in to Self-Serve, to review your account,history payment transactions,

and you will see the tax at your credit card statement,

but if you want a receipt you can request for 12 month is not monthly and you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to them can solve your issue, they are nice service Team the will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: where is the receip

pkaraa — Thu, 02 Dec 2021 19:18:53 GMT

Support agents can send you one every 3 months if you need it for official purposes.

For your own use, you can print usage and plan details in my account.

Re: where is the receip

esjliv — Thu, 02 Dec 2021 19:43:48 GMT

@yes25009 wrote:
in the public mobile website, where can I find the receipt every month. Public mobile supply the receipt ?

The Self Serve account does not offer a statement each billing period, it would be nice, but no, not currently.

If you require one regularly you are going to have to submit a ticket to CSA (Customer Support Agents at Public Mobile) each time you are looking for it.

You can copy/paste from your Self Serve account with the Payment History info each renewal. IT is a bit more work, but the info is there.

Re: where is the receip

darlicious — Thu, 02 Dec 2021 20:21:20 GMT

@yes25009

Here's all the info required to request an invoice from pm by @AE_Collector . It's best to ask for it in 90, 180 or 360 day time periods.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Account-Charges-from-Public-Mobile/m-p/484048#M40826

If you just need a soft copy for personal record keeping or an excel file program please private message @LurganIeUk who is happy to share his program for your computer.

Re: where is the receip

Mark_C — Thu, 02 Dec 2021 20:24:40 GMT

Alternatively, what you can do is log on to you Public Mobile account, under "My Account". Then on the "Overview" page you should see "View Payment History". Then use the "Print" function on your web browser to print the page or save it as a pdf file.