topic Re: No incoming or out going calls in Get Support

No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 03:37:06 GMT

New to Public mobile as of yesterday, cant make outgoing calls and also can’t receive calls. Also no service at all while at work but got on wifi while at home

Re: No incoming or out going calls

hairbag1 — Thu, 02 Mar 2023 03:39:28 GMT

@Pants007

dial 611 from your phone to confirm if you have an Active acct.

Let us know.

Re: No incoming or out going calls

brochaadolf — Thu, 02 Mar 2023 03:40:38 GMT

I also have problems today that I can't make outgoing calls and also not receiving calls but texting is working

Re: No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 03:43:59 GMT

It just beeps 3 times

Re: No incoming or out going calls

hairbag1 — Thu, 02 Mar 2023 03:44:22 GMT

@brochaadolf

the Community Forum member @Softech gave you some suggestion in the other post...did you try them ?

Re: No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 03:45:06 GMT

Yep tried them

Re: No incoming or out going calls

hairbag1 — Thu, 02 Mar 2023 03:46:30 GMT

When you started your new PM acct, did you initiate port of your old number to PM ?

Re: No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 03:49:39 GMT

I did try to port old number but couldn’t . CS Agent tried, and they couldn’t so give me new phone number that was working this morning but now not working

Re: No incoming or out going calls

will13am — Thu, 02 Mar 2023 03:53:25 GMT

Now this is too many cases to be all coincidental. There is probably a causal factor here.

Re: No incoming or out going calls

hairbag1 — Thu, 02 Mar 2023 03:53:36 GMT

@Pants007

sounds like a glitch in the porting process...contact CSA for their help.

https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

Re: No incoming or out going calls

cellphoneuser1 — Thu, 02 Mar 2023 05:17:49 GMT

@hairbag1 wrote:
@Pants007
sounds like a glitch in the porting process...contact CSA for their help.
https://www.publicmobile.ca/en/bc/get-help/articles/contact-an-agent

It's not a glitch in porting when outgoing doesn't work.

Re: No incoming or out going calls

esjliv — Thu, 02 Mar 2023 12:20:58 GMT

@Pants007 - have you reached out to a Public Mobile agent as suggested in your other post?

https://productioncommunity.publicmobile.ca/t5/Get-Support/Error-821/td-p/953859

Re: No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 14:46:27 GMT

Yes have been in contact again with PM agent, will see what happens today

Re: No incoming or out going calls

Tsawwassen — Thu, 02 Mar 2023 16:43:11 GMT

'm sorry to hear that you're having trouble making or receiving phone calls on your Public Mobile account. Here are some troubleshooting steps that you can try:

Check your signal strength: Make sure you have a strong signal on your phone by checking the signal bars. If you have a weak signal, try moving to an area with better reception.
Restart your phone: Sometimes, simply restarting your phone can resolve connectivity issues. Try turning your phone off, waiting a few seconds, and turning it back on.ontact Public Mobile customer support:
If the above steps do not resolve the issue, you can contact Public Mobile customer support for further assistance. You can reach them by dialing 611 from your Public Mobile phone or by visiting their website and using their chat support feature.

I hope these steps help resolve the issue so you can start making and receiving calls again.

Re: No incoming or out going calls

Pants007 — Thu, 02 Mar 2023 18:26:17 GMT

Seems to be working now 🎉

Re: No incoming or out going calls

softech — Thu, 02 Mar 2023 18:27:26 GMT

@Pants007 good news!!

seems like some affected customers have it working now but some still reporting no calls still