topic Re: Switched plan missing picture messaging in Get Support

Switched plan missing picture messaging

SP2 — Thu, 02 Mar 2023 02:06:15 GMT

Jan 29 I switched to a $25 plan. It said it had picture Messaging when I switched...now in my plan details it is missing and I can't send pictures as of starting this month. What do I do? my plan had it in Jan and I kept a photo of the plan.

Re: Switched plan missing picture messaging

Handy1 — Thu, 02 Mar 2023 02:07:57 GMT

@SP2 Are your network setting set to 4G /LTE and reboot the device

Re: Switched plan missing picture messaging

softech — Thu, 02 Mar 2023 02:08:27 GMT

@SP2 all current plans include MMS, so you didn't miss anything, just a setup issue

Make sure Mobile data is enable to send and receive MMS

Start with trying to click Reset All networks and see if it works

If not, and if you have an iPhone, update Carrier profile

or if you have Android , check your APN settings and update:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Switched plan missing picture messaging

will13am — Thu, 02 Mar 2023 02:08:47 GMT

@SP2 , all plans include MMS (picture messaging). By chance did you turn off mobile data? That needs to be on for MMS.

Re: Switched plan missing picture messaging

BKNS27 — Thu, 02 Mar 2023 02:10:44 GMT

@SP2

If you have an iPhone, check to see if MMS Messaging is enabled. Go to Settings>Messages>MMS Messaging and turn on (enable). Also check if Send as SMS is enabled too.

Re: Switched plan missing picture messaging

SP2 — Thu, 02 Mar 2023 02:11:23 GMT

I haven't changed anything.

Re: Switched plan missing picture messaging

SP2 — Thu, 02 Mar 2023 02:13:21 GMT

I'm not 4G Lte

Re: Switched plan missing picture messaging

softech — Thu, 02 Mar 2023 02:15:39 GMT

@SP2 wrote:
I'm not 4G Lte

@SP2 you might be on 3G speed plan but you can use 4G/LTE network, just the speed will be capped at 3Mpbs.

So, check your Preferred network type or Network mode, play around with it, change it to Automatic, or 4G (LTE) or 3G and see if it works. Again, Mobile data MUST BE enabled when you need to send or receive MMS

Re: Switched plan missing picture messaging

will13am — Thu, 02 Mar 2023 02:17:35 GMT

@SP2 wrote:
I'm not 4G Lte

MMS will work when connected to 3G or 4G/LTE network.

Re: Switched plan missing picture messaging

SP2 — Thu, 02 Mar 2023 02:56:09 GMT

Hi...thank you community....it's fixed😊