topic Re: Cannot make or receive calls in Get Support

Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 00:07:02 GMT

I just tried calling a friend and the call immediately dropped, then I tried a few others and they dropped too. I also cannot receive calls, when I press the answer button, the calls automatically hangs up. I can receive and send texts no problem just not make any calls.

Note, I do not have a smartphone so resetting the network is not an option.

Can anyone help?

Re: Cannot make or receive calls

Dunkman — Thu, 02 Mar 2023 00:02:54 GMT

@smncaux

Is your account status active? or suspended? Check your self service account.

Which plan are you on? Grandfathered $10 (now $13 plan ) for limited 50 minutes call.

Maybe try restarting/booting your phone.

If possible, you could try your SIM card in another phone. That will help determine whether hardware issue versus PM Service problem.

Re: Cannot make or receive calls

Handy1 — Thu, 02 Mar 2023 00:04:56 GMT

@smncaux

Outage map in your area:

https://istheservicedowncanada.com/

Re: Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 00:06:38 GMT

Interesting, that could be it, except I can send and receive text no problem...

Re: Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 00:07:43 GMT

Thanks, yes my plan says active and I can receive and send texts just not calls for some reason...

Re: Cannot make or receive calls

Handy1 — Thu, 02 Mar 2023 00:08:14 GMT

@smncaux set your network setting to 4G /LTE if not already

Re: Cannot make or receive calls

Handy1 — Thu, 02 Mar 2023 00:09:36 GMT

@smncaux Can you try the SIM card in another phone and see is services work as they should

Re: Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 00:16:43 GMT

I don't have another phone right now and I don't have the option to set my network settings. I own a light phone, very simple, so no options to set the network. Thanks for the help, appreciate it.

Re: Cannot make or receive calls

BKNS27 — Thu, 02 Mar 2023 00:29:39 GMT

@smncaux

What is the make and model of your phone?

Re: Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 00:34:46 GMT

I own a light phone: https://www.thelightphone.com/

Re: Cannot make or receive calls

Dunkman — Thu, 02 Mar 2023 05:25:03 GMT

@smncaux

@smncaux wrote:
I own a light phone: https://www.thelightphone.com/

https://www.thelightphone.com/compatibility-checker

It looks like this phone may not work with Public mobile. Public mobile used 3G for talk, which this phone does not have. This phone may work in the near future when Public mobile uses VoLTE.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Light-Phone-2-not-making-calls/m-p/760986

Re: Cannot make or receive calls

smncaux — Thu, 02 Mar 2023 23:55:30 GMT

Thanks for the info but it has been working for the past 9 months without any issues until now.