topic Re: lost network in Get Support

lost network

yumin1 — Thu, 02 Mar 2023 00:03:58 GMT

i am recently unable to connect to network

Re: lost network

will13am — Wed, 01 Mar 2023 23:33:37 GMT

@yumin1 , have you checked your account to confirm that it is in active status?

Re: lost network

softech — Wed, 01 Mar 2023 23:34:10 GMT

@yumin1 is it on the same phone you have been using?

try to click Reset all network

and check if your phone is blacklisted

https://www.devicecheck.ca/check-status-device-canada/

if you have another phone around, test your PM sim there

Re: lost network

DDM69 — Wed, 01 Mar 2023 23:35:06 GMT

If you would like help, please include some details for your situation and what you have tried so far.

Re: lost network

esjliv — Wed, 01 Mar 2023 23:48:51 GMT

@yumin1 - did you activate a public mobile SIM card and have a current plan with Public? If not, you can activate the SIM card here: https://publicmobile.ca/en/bc/portal/activation

EDIT, oh, well since you used the word 'recently' i guess you once had services...okay then. Can you try your SIM card into another compatible phone to rule out a device issue?

Sometimes just removing the SIM card, putting into another phone, then back to your phone can help kickstart things.