topic Re: mobile plan in Get Support

mobile plan

jblyde — Wed, 01 Mar 2023 23:10:57 GMT

I received an offer a few months ago to change my plan to 15G per month at the higher speed for $40 to start with my next billing; i have not received the extra data as of yet. what do I need to do?

Re: mobile plan

Handy1 — Wed, 01 Mar 2023 23:13:33 GMT

@jblyde Try this

Try again incognito mode/private mode or a different device or lap top or simply try refreshing the page when logged in

For most up to date account info

Re: mobile plan

will13am — Wed, 01 Mar 2023 23:14:15 GMT

@jblyde , are you able to access your online account? If so, please check it using incognito mode on your browser to confirm what plan you are on. If you are not on the $40/15GB plan, go to the plans and add-on tab and manually change to this plan. I suggest future dating the change for the next scheduled renewal so you don't lose the current plan cycle.

Re: mobile plan

Meow — Wed, 01 Mar 2023 23:22:10 GMT

Did you get charged $40+tax?

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.