topic Re: I can't send or receive messages on Whatsapp in Get Support

I can't send or receive messages on Whatsapp

Engel — Wed, 01 Mar 2023 21:23:50 GMT

Whatsapp stopped and now I have a message on my Samsung Android system to "Sign in to network TELUS" First the message was "Sign in to your network Public Mobile" now it's Telus.

How do I do that? Everything else works on the phone except Whatsapp. Do I need to purchase more DATA, or is there a quick fix?

Does anyone know how to help me?

Re: I can't send or receive messages on Whatsapp

Dunkman — Wed, 01 Mar 2023 21:27:30 GMT

@Engel

Is your data working for other apps? For Whatsapp, you need either data or Wifi. Check your self servcie account to see whether you still have data left in your plan for this cycle.

Re: I can't send or receive messages on Whatsapp

esjliv — Wed, 01 Mar 2023 21:40:37 GMT

@Engel - Whatsapp works on wifi or with data, so the only thing your Public Mobile plan really has any connection to is if there is Data left on your plan cycle.

Can you log into My Account : https://telusidentity.telus.com/as/authorization.oauth2?response_type=code&client_id=cc26d3b9-3370-4d0c-a591-ae94d713186e&state=QdIolnF4HaOSLvABZ55ObQnh&response_mode=query&redirect_uri=https%3A%2F%2Fselfserve.publicmobile.ca&nonce=bUqomZp7Y7hLEppIjQ2cq6HX&scope=openid%20profile%20email%201965%201966%201967%201968%201969%201970%201971%201972%201975%201977%201979%20S-1%201995

And check what the most up to date information is? Make sure to click the circle arrow thingy for updated info.

When you say everything else works, do you mean calling and texting?

What about other online sites, can you load those up? If not, then you are likely out of data. OR, check to see if your phone has a data limiter set on it. If so adjust it or turn if off.

Re: I can't send or receive messages on Whatsapp

Engel — Wed, 01 Mar 2023 22:19:00 GMT

Thank you for your quick reply. Yes, I can still use my phone for texting and calling but not on WhatsApp. I thought I could use it off my WIFI. So the solution is to buy more data just to use WhatsApp, is that correct?

And no, I can't down load anything. Just send messages and call. But why is there this message on my phone to sign in to network Public Mobile, is it to get more DATA? I can't get rid of the message keeps coming back.

Re: I can't send or receive messages on Whatsapp

dust2dust — Wed, 01 Mar 2023 22:33:05 GMT

As already asked, can your phone browse the internet using whatever browser and using your cell plan data (not wifi)? Do all your other apps that use the internet work on your cell plan data (not wifi)?

All of those apps certainly should be able to do all they need to do on wifi. That would not force you to need cell data.

Re: I can't send or receive messages on Whatsapp

Engel — Wed, 01 Mar 2023 22:40:52 GMT

I don't have internet on my phone. My phone plan is for 2GB

Re: I can't send or receive messages on Whatsapp

dust2dust — Wed, 01 Mar 2023 22:47:03 GMT

No wifi? No cell data option? That's why you can't run WhatsApp. It needs an internet connection.

What make and model phone are you using?

Re: I can't send or receive messages on Whatsapp

wetcoaster — Wed, 01 Mar 2023 22:51:09 GMT

It sounds like you have used up your data and have WiFi off on your phone. To check your available data (and potentially add an add-on or change your plan) go into your account, following @esjliv's instructions.

I use (trusted) WiFi for WhatsApp (and any other apps) whenever possible. I have also restricted / turned off any unnecessary background data use, including "WiFi assist" (or similarly called). The simplest way to save data is keeping your data connection off unless you need it.

Re: I can't send or receive messages on Whatsapp

Engel — Wed, 01 Mar 2023 23:01:34 GMT

Samsung Galaxy J3