topic Re: Need account number in Get Support

Need account number

pbaker279 — Wed, 01 Mar 2023 21:25:05 GMT

Cannot sign into online account as my email is being used on a separate account

Re: Need account number

Dunkman — Wed, 01 Mar 2023 21:30:46 GMT

@pbaker279

Each PM account/cell number needs a separate email address.

You will need to contact customer service agent to gain access to your account.

Chat with SImon to submit a ticket for CSA help. It will usually take 1-2 hours for CSA to respond.

https://www.publicmobile.ca/en/on/get-help

Re: Need account number

esjliv — Wed, 01 Mar 2023 21:43:15 GMT

@pbaker279

Have you ever created a My Account before? If notm and you are a current customer (have been active within 90 days and have not ported out to another provider), you can submit a ticket here directly to: Create or forgot My Account email or password link

Re: Need account number

BKNS27 — Wed, 01 Mar 2023 21:59:46 GMT

@pbaker279

How many accounts do you have? There should be a separate email for the account you need the number for.
Maybe do search for the Welcome to PM for this account or contact a CS_Agent to help.