topic Suspend my services in Get Support

Suspend my services

vishalpatel27 — Wed, 01 Mar 2023 19:51:53 GMT

I just realise I forgot to recharge my old account I am not able to login my account

Is there any way I can get back same number again

I already had new public mobile number

Re: Suspend my services

softech — Wed, 01 Mar 2023 19:55:31 GMT

@vishalpatel27 was the account suspended over 90 days? Acccont suspended for less than 90 days can be reactivated easily, just login and pay and it will reactivate.

if your account was suspended for over 90 days , but not too much longer , there is a chance you can get that number back, (ONLY if you got the number from PM as a new number before, not ported in from another provider)

You can try to open ticket with PM support and hope for the best

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Suspend my services

esjliv — Wed, 01 Mar 2023 19:58:34 GMT

@vishalpatel27

When you call 1-855-478-2542 or # 1-855-4PUBLIC from another device and enter the phone number, does it say Public Mobile cannot find your account? If so, then the number and account is gone/lost.

Re: Suspend my services

vishalpatel27 — Wed, 01 Mar 2023 20:03:03 GMT

it says we have problem to find the my old number