topic Re: US Roaming not working in Get Support

US Roaming not working

Mae2 — Wed, 01 Mar 2023 17:48:32 GMT

A couple of days before my statement date I must have run out of minutes?? I thought it was an issue with running out of US roaming so I purchased the 15 days roaming service. Now, when I try calling it's saying I have to purchase US roaming. But, I'v

Re: US Roaming not working

Handy1 — Wed, 01 Mar 2023 17:52:28 GMT

@Mae2 If trying to re buy very same US add on you need to wait 12-24 hours after first one ends or choose a different US add on .. only other way to get very same US add on back to back is asking support help with out the wait

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: US Roaming not working

dust2dust — Wed, 01 Mar 2023 17:51:19 GMT

Is your service showing as active? Is this a roaming re-buy? Or first one for this trip? Do you still see the prior add-ons with the days left like 3/15 or whatever? Do you still see the amount you paid in your balance?

Re: US Roaming not working

pmbc — Wed, 01 Mar 2023 17:51:24 GMT

Are you in the US now? If you're in Canada, you can buy more Canada wide mins to add to your account and they don't expire until they're used up.

Re: US Roaming not working

softech — Wed, 01 Mar 2023 17:54:41 GMT

@Mae2 Login to My Account using Incognito mode and confirm if your regular plan just got suspended for failling to renew, maybe Pre-authorized payment failed

Re: US Roaming not working

esjliv — Wed, 01 Mar 2023 19:43:06 GMT

@Mae2 - addons only work on an Active plan. So ensure your plan is active in My Account.

I hope this is not a case where your plan renews, yet the roaming addon stops working after the renewal takes place.

How many days were left on the first roaming addon when your plan was due to renew?