topic Re: Phone data is not working properly in Get Support

Phone data is not working properly

Rajswaich — Wed, 01 Mar 2023 16:46:17 GMT

Everytime I step out from my place and use mobile data instead of my wifi. The mobile data is very slow or sometimes not even functional at all.

Re: Phone data is not working properly

Handy1 — Wed, 01 Mar 2023 16:47:37 GMT

@Rajswaich First make sure mobile data is turned on also check that you have data left like this

when logged in

For most up to date account info

Re: Phone data is not working properly

softech — Wed, 01 Mar 2023 16:54:23 GMT

@Rajswaich Yes, look like something is off for data

Make sure your mobile data is enabled on your device

Start with clicking Reset All Networks and see if it helps

If not, depends on the OS, please do the following:

On iPhone, make sure Carrier profile is updated

On Android,

tell us exactly what brand and model is the phone

And, please compare the APN and update it accordingly

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri

(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Phone data is not working properly

will13am — Wed, 01 Mar 2023 16:55:14 GMT

@Rajswaich , please check your mobile network settings. Ensure it is set to LTE and not 3G. This might help in the troubleshooting. Also are you on a 3G speed plan or 4G speed? 3G speed plans have a pretty low speed cap that will affect performance for larger downloads but not much impact on emails and social media apps.

Re: Phone data is not working properly

esjliv — Wed, 01 Mar 2023 17:07:51 GMT

@Rajswaich if you have data left showing on your My Account try toggling into/out of airplane mode to see if that helps reset the network.

Also, ensure you do not have a data limiter set on your phone device. If you do, adjust or remove that setting.

Trying your SIM card into another phone and testing maybe be good to see if your phone has a setting on it that is causing issues.