topic Re: Pixel 7 in Get Support

Pixel 7

JillWill — Wed, 01 Mar 2023 00:00:26 GMT

My PM sim chip works in a Samsung phone, worked in Pixel 7 from Nov 2022 - early Feb 23 - now doesn't work in Pixel 7. Has anyone experience with this?

Re: Pixel 7

poutinecity — Wed, 01 Mar 2023 00:04:46 GMT

If it still works in your Samsung phone, did you happen to install any system updates on your Pixel 7 earlier this month?

Re: Pixel 7

carlaspapa — Wed, 01 Mar 2023 00:23:11 GMT

@JillWill

Have tried a different sim card in your pixel 7?

Re: Pixel 7

computergeek541 — Wed, 01 Mar 2023 00:28:31 GMT

@JillWill wrote:
My PM sim chip works in a Samsung phone, worked in Pixel 7 from Nov 2022 - early Feb 23 - now doesn't work in Pixel 7. Has anyone experience with this?

The Pixel 7 certaintly works fully at Public Mobile as I am using one. I would consider check the status of your Pixel 7's IMEI at devicecheck.ca.

Re: Pixel 7

computergeek541 — Wed, 01 Mar 2023 00:29:44 GMT

@poutinecity wrote:
If it still works in your Samsung phone, did you happen to install any system updates on your Pixel 7 earlier this month?

The most recent Google updates didn't cuase any issues for using the Pixel 7 at Public Mobile.

Re: Pixel 7

softech — Wed, 01 Mar 2023 00:40:57 GMT

@JillWill what exact error you got? it shows not connecting to PM network at all?

Try to reboot your phone and monitor the phone status, check if you see the phone connect briefly and then disconnect, and tell us what the exact error message on the phone status if any

if you have another active sim card from another provider, test it

Re: Pixel 7

Danchvn — Wed, 01 Mar 2023 13:48:24 GMT

@JillWill I also use a Pixel 7 but have experienced no issues at all using it on PM.