topic Transferring phone number in Get Support

Transferring phone number

dysyevi — Wed, 01 Mar 2023 01:17:15 GMT

I tried transferring my phone number to my new SIM card but it said the transfer didn't work. Now when I enter my number to try again it says to enter a Canadian number that exists. What do I do?

Re: Transferring phone number

Handy1 — Wed, 01 Mar 2023 01:21:43 GMT

@dysyevi Check to see that number can be transferred

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Transferring phone number

softech — Wed, 01 Mar 2023 01:22:25 GMT

@dysyevi you are exiting customer? if so, you don't go to activate portal to activate

you login to My Account using a computer only, the click Change sim card from the quick links menu and follow the steps:

https://selfserve.publicmobile.ca/en/account/edit/your-account