topic Re: Please help!! in Get Support

Please help!!

Roofie2018 — Tue, 28 Feb 2023 22:44:58 GMT

now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log into my account

Re: Please help!!

Handy1 — Tue, 28 Feb 2023 22:46:24 GMT

@Roofie2018 Get support

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Please help!!

BKNS27 — Tue, 28 Feb 2023 22:51:21 GMT

@Roofie2018

You may have accidentally set the SIM lock on your phone.

You need to contact a CS_Agent for the PUK for the SIM by creating a ticket on SIMon Chatbot or private message them on this Community.

Re: Please help!!

Roofie2018 — Tue, 28 Feb 2023 23:44:09 GMT

Thank you so much it’s fixed