topic Re: Transferring landline in Get Support

Transferring landline

Knix1 — Tue, 28 Feb 2023 21:34:44 GMT

When trying to transfer my landline # to PM it asks for complete address. I cannot put in my city and it is not on the list. Without the city I cannot complete the transfer.

Re: Transferring landline

ShawnC13 — Tue, 28 Feb 2023 21:35:39 GMT

@Knix1 wrote:
When trying to transfer my landline # to PM it asks for complete address. I cannot put in my city and it is not on the list. Without the city I cannot complete the transfer.

You are unable to type in your city?

Re: Transferring landline

softech — Tue, 28 Feb 2023 21:38:38 GMT

@Knix1

first make sure your provided the account number of your landline provider, that is more useful

The city in the PM account's address is ok, just pick a city close to you, it is not an important field

and a reminder, porting from landline could take as many as 7 days to complete

Re: Transferring landline

Knix1 — Tue, 28 Feb 2023 21:39:18 GMT

I went thru the self serve and nowhere did it ask for my previous account number

Re: Transferring landline

softech — Tue, 28 Feb 2023 21:40:36 GMT

@Knix1 the porting request process didn't ask for account number of your old provider??

Re: Transferring landline

Knix1 — Tue, 28 Feb 2023 21:48:08 GMT

No. Unless it was on the next page but it wouldn't let me continue to that without the city

Re: Transferring landline

softech — Tue, 28 Feb 2023 21:53:11 GMT

@Knix1 is that a city field you can type?? if not, then pick the closest city and see if it will move to the next page

Re: Transferring landline

Knix1 — Tue, 28 Feb 2023 21:58:23 GMT

I cannot type in that field. Also it has to be the exact address that my previous provider is using for me so I don't think it will work if I use a different city.

Re: Transferring landline

Handy1 — Tue, 28 Feb 2023 22:00:37 GMT

@Knix1 First check the numbers eligibility for porting ,, most cases it’s fine .. but some can’t be ported

Check to see if # can be ported

https://secure.koodomobile.com/checktransfereligibilityparrot/default.do

Re: Transferring landline

AE_Collector — Tue, 28 Feb 2023 22:01:51 GMT

Have you already entered the existing phone number? Maybe it is verifying the number (exchange) against the city you enter. I live in coquitlam BC but my exchange is called Port Moody which maybe would cause a similar issue. I recall a new PM customer who couldn’t get a number in Kamloops. Suggested checking for South or North Kamloops as that the official name of the two exchanges in Kamloops and that worked.

Re: Transferring landline

esjliv — Wed, 01 Mar 2023 14:30:37 GMT

@Knix1 - were you able to complete the activation of the SIM card ?

If the number is portable as per @Handy1 's link provided, and still having issues try using the: Public Mobile Online Activation Assistance.

NOTE:

Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Transferring landline

Knix1 — Wed, 08 Mar 2023 17:47:12 GMT

I included the name of my city on the same line as my street address. Then I chose the closest city to put in the city field. I got a phone call from Public Mobile to verify name & address before they sent request to previous provider.

At no time did they request previous account #.. Because it was a landline it goes by address.

Number has now been successfully transferred. Took 6 days.