topic Re: Need help porting my phone in Get Support

Need help porting my phone

mjpottruff — Tue, 04 Jan 2022 20:01:11 GMT

Hello

I have the phone ported from Rogers to PM. Everything works but Data and Recieving phone calls. I can send and recieve txts and can Dial out.

Any help reolving this would be great.

Thanks

Re: Need help porting my phone

ShawnC13 — Mon, 27 Nov 2017 14:29:08 GMT

@mjpottruff, sounds like you might have a stuck port. Also what type of phone are you using? I would also recommend that you contact a MOD to look into this porting issue for you. To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: Need help porting my phone

mjpottruff — Mon, 27 Nov 2017 15:23:59 GMT

thank you

Re: Need help porting my phone

srlawren — Mon, 27 Nov 2017 16:39:54 GMT

@mjpottruff do note too that it can take a little time for the port to process: it can be a few hours for porting from another mobile provider, or up to about a week when porting form a landline or VoIP service.

Re: Need help porting my phone

mjpottruff — Mon, 27 Nov 2017 18:27:40 GMT

Thanks. It was from a rogers cell phone..

Re: Need help porting my phone

Ahmedhatia — Tue, 28 Nov 2017 14:35:38 GMT

I need my account number

my phone number and 4***-***-*9*2

pin # *****

could you please provide account number I will be appreciate.

Re: Need help porting my phone

Shazia_K — Tue, 28 Nov 2017 14:42:25 GMT

Hello @Ahmedhatia,

Thank you for writing to us,

I have removed your private information from the Public post as it's accessible to everyone around here.

Can you please send us your request in private so that we can assist you?

Thank you,

Shazia

Re: Need help porting my phone

srlawren — Tue, 28 Nov 2017 16:42:48 GMT

@Ahmedhatia to send the moderator team a private message, please click here.