topic Re: Phone calls in Get Support

Phone calls

Roofie2018 — Wed, 01 Mar 2023 00:45:36 GMT

I have cell full bars, but When I try to make a phone call, my cell service bars goes down to one bar. And I cannot make or receive phone calls. I do not understand, in many places I cannot. But I can receive and send text messages by using my data. Can somebody help? Thanks

Re: Phone calls

Handy1 — Tue, 28 Feb 2023 20:51:10 GMT

@Roofie2018 Have you rebooted the device ? Also is your preferred network setting on automatic ?

Re: Phone calls

Roofie2018 — Tue, 28 Feb 2023 20:55:21 GMT

When I change it from LTE to 3G i

do not have any cell service at all. But everyone else cell bars stay at 4 bars.

Re: Phone calls

Handy1 — Tue, 28 Feb 2023 20:57:04 GMT

@Roofie2018 Can you try the SIM card in another phone and see if services work

Re: Phone calls

Roofie2018 — Tue, 28 Feb 2023 20:59:26 GMT

Yes I rebooted it! And it’s on automatic.

Re: Phone calls

Roofie2018 — Tue, 28 Feb 2023 21:15:09 GMT

I apologize for the long response because I was trying my Sim card in another phone and it still doesn’t work. Thanks so much for trying to help.

Re: Phone calls

softech — Tue, 28 Feb 2023 21:25:17 GMT

> When I change it from LTE to 3G i do not have any cell service at all

@Roofie2018

that confirms why you don't have voice call. Voice uses ONLY. 3G network and your phone will auto switch to 3G network when a call is made, that's why you see it change from 4 bars (LTE) to 1 bar (3G)

It seems to be a local a 3G network problem. You could have better 3G signal when you try it in another area.

I would open up ticket with PM support so they aware of your local issue and how they can provide you a ETA

Re: Phone calls

esjliv — Wed, 01 Mar 2023 14:52:50 GMT

@Roofie2018 - how about texting and data, do these services work okay?

Have you been having services working fine for you until recently, or has this always been the case? Since you tried your SIM card into another phone and the same thing is happening, ensure your My Account status is Active and perhaps check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/

If issues persist, submit a ticket to CSA to check on your account or local area.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: Phone calls

Roofie2018 — Fri, 03 Mar 2023 11:08:23 GMT

I figured out what’s going on with the cell service.where I live I can only get 1 maybe 2 cell bars but in our community we have a what is called wifi booster, so it just boost our cell service through wifi and public mobile don’t have wifi calling. I love public mobile but I am thinking I may need to change my service to get better cell phone service.