topic Re: anybody else having issues receiving or making texts or calls on Vancouver island? in Get Support

anybody else having issues receiving or making texts or calls on Vancouver island?

toughguy61 — Tue, 28 Feb 2023 18:45:48 GMT

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

hTideGnow — Tue, 28 Feb 2023 18:46:59 GMT

HI @toughguy61 Make sure your network is manually set to Public Mobile

change network to 3G Only.

Test call and text again

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

Handy1 — Tue, 28 Feb 2023 18:47:29 GMT

@toughguy61 Not me but check

Outage map in your area:

https://istheservicedowncanada.com/

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

HALIMACS — Tue, 28 Feb 2023 18:47:33 GMT

@toughguy61

check the Telus outage map for any reported issues.

You can also try rebooting your device and resetting network connections. Sometimes that resets the connection to the mobile provider.

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

dust2dust — Tue, 28 Feb 2023 18:47:46 GMT

Turn off automatic networks and manually connect to Public. You might be connecting to US towers. Do you get the welcome to the US texts? Are you in the south Island area?

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

softech — Tue, 28 Feb 2023 18:49:08 GMT

@toughguy61 telus outage map shows some network issue

https://www.telus.com/en/ab/outages

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

ShawnC13 — Tue, 28 Feb 2023 19:00:17 GMT

@toughguy61

I am in Colwood on the Lower Island and no issues here. Where are you?

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

will13am — Tue, 28 Feb 2023 19:24:27 GMT

All is good in Saanich. @toughguy61 , maybe try a reboot and check the network connectivity.

Re: anybody else having issues receiving or making texts or calls on Vancouver island?

softech — Wed, 01 Mar 2023 00:34:47 GMT

According to Telus outage site, the issue for Mobile is now resolved. It is down to only affecting Home Phone and 911 Landline

Service has been restored to a majority of customers, with repair efforts continuing for the remaining impacted services.