topic Re: Phone calls to some numbers coming up 6utc-Not in service in Get Support

Phone calls to some numbers coming up 6utc-Not in service

Lisafleeca — Tue, 28 Feb 2023 18:20:42 GMT

The number IS in service… If i try calling the number from any other phone- it works. My husband tried with his phone - it works. I phoned with my landline - it works. Why is my mobile not recognizing some numbers (with same area code as me)? And why is the message 6utc - coming up?

Re: Phone calls to some numbers coming up 6utc-Not in service

softech — Tue, 28 Feb 2023 18:21:46 GMT

@Lisafleeca did you just activate your line today?

Try to reboot your phone once and see if it works

Re: Phone calls to some numbers coming up 6utc-Not in service

hTideGnow — Tue, 28 Feb 2023 18:27:10 GMT

HI @Lisafleeca

was it just couple numbers that does not work?

Reboot your phone first and it could clear it up

Or just try your PM sim in your husband phone and see if it works.

Re: Phone calls to some numbers coming up 6utc-Not in service

Lisafleeca — Tue, 28 Feb 2023 18:27:34 GMT

thanks for replies. Have been public subscriber since 2020. Completed soft reboot yesterday and no luck!

Re: Phone calls to some numbers coming up 6utc-Not in service

softech — Tue, 28 Feb 2023 18:29:24 GMT

@Lisafleeca

try to make the call manually by putting a 1 in front of the 10 digits number

And if you have another phone around, try to put your sim card there and see if it works. Putting the sim in another phone would force a sim re-provision and that might help

Re: Phone calls to some numbers coming up 6utc-Not in service

esjliv — Wed, 01 Mar 2023 15:20:04 GMT

@Lisafleeca

Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

android:

Find and tap Settings > System > Advanced > Reset options > Reset network settings.

If issues persist, submit a ticket to CSA for assistance.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent