topic Re: Unsuccessful payments in Get Support

Unsuccessful payments

Mahnaz1345 — Tue, 28 Feb 2023 17:50:02 GMT

I am wondering why my account has been suspended and I can’t pay my balance . I need to pay asap because I am unable to call

Re: Unsuccessful payments

Handy1 — Tue, 28 Feb 2023 17:50:54 GMT

@Mahnaz1345

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Unsuccessful payments

softech — Tue, 28 Feb 2023 17:52:06 GMT

@Mahnaz1345 did autopay fail? and you can't make manual payment?

Try to call *611 and make a payment if you remember your 4 digits PIN

If you don't remember you can try making payment via My Account, click Reactivate my plan and follow the steps

If you tried already and fail, you might need to wait a full hour to try again using Incognito mode

Re: Unsuccessful payments

BKNS27 — Tue, 28 Feb 2023 17:52:34 GMT

@Mahnaz1345

Are you on AutoPay or making a monthly payment?

Clear your cache on your browser on a laptop or desktop then try login to your account.

Go to Payment section and enable AutoPay or make a payment with a voucher or add new CC number.

Re: Unsuccessful payments

hTideGnow — Tue, 28 Feb 2023 17:53:33 GMT

HI @Mahnaz1345

Please try using *611 to make payment and resume service (4 digits pin requried)

or you can also go with voucher option. Get a voucher from Shoppers drug mart and you can load the voucher via *611 to reactivate plan immediately. Or you can get a voucher online at recharge.com/ding.com with a service fee, then load the voucher