topic Re: 7B1 Your phone is not activated on the network in Get Support

7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 19:27:01 GMT

When trying to call someone, I get the message "7B1 Your phone is not activated on the network"

I can Text, receive text and receive Phone call.

When receiving phone call, it show "Private number" even if it's not a private number

Also I tried to create a ticket but I can't login for some reasons.

Edit: I have

Reboot my device
Reset my network connections
Toggle in airplane mode on and off
Remove then re-inserting the Sim card in the device

Edit 2: I've contacted support using the link :https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It look like they where unsuccessful at first and send a ticket so a tech can call me. The problem was solve before any one could call me. My guess is that the port took more then 3h and I was just unlucky. Or maybe they did something in the back and solve the problem without having to call me.

Re: 7B1 Your phone is not activated on the network

Handy1 — Tue, 28 Feb 2023 16:16:45 GMT

@MatGod

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: 7B1 Your phone is not activated on the network

softech — Tue, 28 Feb 2023 16:21:10 GMT

@MatGod you see your phone connected to the network? does data work?

Try to reboot your phone once and see if it helps

if you cannot open ticket with My Account login, you can try to use the 4 digits PIN

or you can message support directly if you are still unable to get via Chatbat ticket:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: 7B1 Your phone is not activated on the network

HALIMACS — Tue, 28 Feb 2023 16:22:57 GMT

@MatGod

try rebooting your device, resetting your network connections, toggle in airplane mode, on and off, and removing then re-inserting the Sim card in the device.

Re: 7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 16:26:55 GMT

I already try those step

Re: 7B1 Your phone is not activated on the network

BKNS27 — Tue, 28 Feb 2023 16:27:27 GMT

@MatGod

Try turning off your phone and your modem/router off then power both on and reset your network see if that helps.

You can not contact a CS_Agent on this Community.

If you are having trouble login, clear the cache and go incognito on your browser.

Re: 7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 16:28:11 GMT

Every thing work except outgoing call

For some reason when I receive call, it show as a private number even if the number is not private

Re: 7B1 Your phone is not activated on the network

BKNS27 — Tue, 28 Feb 2023 16:30:18 GMT

@MatGod

Did you just ported over to PM from another carrier recently?

Re: 7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 16:34:53 GMT

Yes, from Virgin. 3h ago

Re: 7B1 Your phone is not activated on the network

Handy1 — Tue, 28 Feb 2023 16:48:38 GMT

@MatGod

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: 7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 16:51:17 GMT

I didn't do a temp number but I should have. If you can send the porting team number that would be really helpful.

Re: 7B1 Your phone is not activated on the network

softech — Tue, 28 Feb 2023 16:59:48 GMT

@MatGod sent you the porting team number. Please check your Community inbox

Re: 7B1 Your phone is not activated on the network

hTideGnow — Tue, 28 Feb 2023 17:09:55 GMT

HI @MatGod if you can already receive phone calls, it won't be porting problem

did you try your sim in another phone?

I think you should start with open ticket with CS agent. You said you cannot open ticket , got stuck with verification with My Account, then message them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 7B1 Your phone is not activated on the network

MatGod — Tue, 28 Feb 2023 19:23:39 GMT

Hey everyone, thank you all for your help. The problem seems to be solve. I've updated the main thread with extra information.

Re: 7B1 Your phone is not activated on the network

brianwoltz — Tue, 12 Sep 2023 19:22:53 GMT

where is 'the main thread" ? I cannot solve and support is not being responsive

Re: 7B1 Your phone is not activated on the network

hTideGnow — Tue, 12 Sep 2023 19:27:33 GMT

hi @brianwoltz

let us know what issue you got and we will help

But this is what @MatGod updated:

t: I have

Reboot my device
Reset my network connections
Toggle in airplane mode on and off
Remove then re-inserting the Sim card in the device

Edit 2: I've contacted support using the link :https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437