topic Re: Accompanying email address in Get Support

Accompanying email address

pirateinuk — Tue, 28 Feb 2023 03:51:20 GMT

I'd like to change the email address associated with my account.

Does anyone out there know how to do that?

Re: Accompanying email address

softech — Tue, 28 Feb 2023 03:53:12 GMT

@pirateinuk

Only PM support can help to chang e the email address used for logging in My Account.

Please engage them via chatbot

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Accompanying email address

JK8 — Tue, 28 Feb 2023 03:53:24 GMT

@pirateinuk

Contact an agent.

You will receive a response from an agent faster using the first option below, which is the preferred method.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:

Monday to Sunday: 6 AM to 10 PM EST

Keep an eye on the envelope icon in top right hand corner for a reply from the agent.