topic SIM Card Registration in Get Support

SIM Card Registration

fitzwilliams34 — Mon, 27 Feb 2023 22:25:45 GMT

I have been a member since 2021, never my SIM card..

Re: SIM Card Registration

Handy1 — Mon, 27 Feb 2023 22:28:23 GMT

@fitzwilliams34 Can you give a few more details pls . Are you trying to activate or change SIM card from a lost one ?

Re: SIM Card Registration

Handy1 — Mon, 27 Feb 2023 22:33:45 GMT

@fitzwilliams34 If you have a new SIM card to replace a lost damaged stolen one , you need to do this on computer and sign k to self serve go to profile tab quick link and swap SIM card

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: SIM Card Registration

HALIMACS — Mon, 27 Feb 2023 23:02:29 GMT

... never my SIM card..

what does that mean, @fitzwilliams34

Lots of guessing involved here... do you mean you've never been able to access self-serve? If so, that might mean you originally activated in-store which didn't result in you getting a self-serve account set up.

If I'm anywhere close, you'll need to contact a Customer Support Agent to get self-serve access set up and working.

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request). Click the result which states Click here to submit a ticket and follow the prompts, or,
Send a private message to the Customer Support Agent by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: SIM Card Registration

fitzwilliams34 — Mon, 27 Feb 2023 23:06:04 GMT

thank you. it is a bit complicated.

Re: SIM Card Registration

Handy1 — Mon, 27 Feb 2023 23:11:48 GMT

@fitzwilliams34 If you like to explain a bit , without giving any personal info maybe we can advise on what it is you need to do without waiting for support

Re: SIM Card Registration

Yummy — Mon, 27 Feb 2023 23:22:25 GMT

Huh? what is your question?

Re: SIM Card Registration

softech — Mon, 27 Feb 2023 23:24:22 GMT

@fitzwilliams34 are you getting error like "Sim not registered"?

if so, login to My Account to confirm if your account status is active

If it is active, try to reseat your sim card

Re: SIM Card Registration

esjliv — Mon, 27 Feb 2023 23:37:48 GMT

@fitzwilliams34 wrote:
I have been a member since 2021, never my SIM card..

@fitzwilliams34 - you can be a member of the community without being a Public Mobile customer.

If you have an unused SIM card that has never been activated then you can go ahead and activate it here: https://publicmobile.ca/en/on/portal/activation

SIM cards do not expire unless they were used already on a closed or deactivated account.