topic Re: Network in Get Support

Network

foot — Mon, 27 Feb 2023 22:29:56 GMT

Can't receive or make calls on phone also Can't connect to network

Re: Network

Handy1 — Mon, 27 Feb 2023 22:05:47 GMT

@foot Did you just activate a SIM card ?

Re: Network

Handy1 — Mon, 27 Feb 2023 22:06:31 GMT

@foot try to reboot device

Re: Network

foot — Mon, 27 Feb 2023 22:07:31 GMT

Re: Network

Handy1 — Mon, 27 Feb 2023 22:07:46 GMT

@foot Also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: Network

Handy1 — Mon, 27 Feb 2023 22:09:36 GMT

@foot Can you try SIM card in another device and see it services are working

Adding also if you sign into self serve is your account active or suspended

Re: Network

will13am — Mon, 27 Feb 2023 22:10:00 GMT

@foot , does the phone show that there is a SIM card in the phone but there is no network connection? Have you checked the self serve account to make sure it is in active status? Has there been a recent software update that might have affected phone functionality.

Re: Network

foot — Mon, 27 Feb 2023 22:14:26 GMT

Done that

Re: Network

softech — Mon, 27 Feb 2023 22:15:39 GMT

@foot you are an existing customer since 2020?

do you have another phone to test the sim card?

Also, try to change the preferred network to 3G and see if it connects the 3G network

Re: Network

Handy1 — Mon, 27 Feb 2023 22:21:50 GMT

@foot after trying @will13am @and @softech suggestion , if all else fails you can ask support to investigate

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Network

foot — Mon, 27 Feb 2023 23:11:55 GMT

still nothing i think it is there problem on there end

Re: Network

foot — Mon, 27 Feb 2023 23:12:34 GMT

account is active

Re: Network

Handy1 — Mon, 27 Feb 2023 23:13:01 GMT

@foot Then I suggest using the link in my last post to have support investigate for you

Re: Network

softech — Mon, 27 Feb 2023 23:19:45 GMT

@foot would be nice if you can test the phone in another area and check if it is a local network issue

If you are unable to go around and test, open ticket with PM support using Chatbot

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there