topic Re: Only getting H+ signal instead of 4G in Get Support

Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 19:25:58 GMT

I just migrated my number to Public, and now my phone is only getting H+ signal. I saw one person commenting about setting up the APN, but it's already set. I also checked the radio frequency of my phone and I should be covered.

Re: Only getting H+ signal instead of 4G

Handy1 — Mon, 27 Feb 2023 19:29:19 GMT

@Crashzilla Is your preferred net work set to automatic ? And reboot phone and if try to take SIM card out and reseat it in the the tray … or can you try the SIM card in another phone and ensure services are working properly .. if all else fails here’s how to contact support

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Re: Only getting H+ signal instead of 4G

softech — Mon, 27 Feb 2023 19:43:55 GMT

@Crashzilla

ApN is for data issue only and not related with the signal you got

check the phone Preferred Network type or network mode is set to Automatic or 4G or LTE

And try to reseat the sim card and reboot

if you have another phone, test your PM sim there

And what brand and model is your phone?

which city and province you are at?

Re: Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 19:53:03 GMT

Well, thanks to you suggestion of taking out the SIM and trying in another phone. I tried to put it in the second SIM slot and it worked... but only in the second slot. Could this be because when creating my account I used my second IMEI number?

Re: Only getting H+ signal instead of 4G

Handy1 — Mon, 27 Feb 2023 19:56:44 GMT

@Crashzilla I’m not sure my thought was by trying in another phone could force it to re provision itself … so now it’s working for you thou ?

Re: Only getting H+ signal instead of 4G

dust2dust — Mon, 27 Feb 2023 19:57:24 GMT

No that's only for transferring.

What specific make and model of phone is it?

Re: Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 20:05:17 GMT

My phone is dual SIM so I tried setting up in the second slot. For some reason it get the 4G signal only in the second, but I would like to leave it in the main slot if possible (Second slot can also be used for a microsd card). I don't have a second phone at hand to try re provision it.

Re: Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 20:05:50 GMT

My phone is a Asus zenfone 5z

Re: Only getting H+ signal instead of 4G

Handy1 — Mon, 27 Feb 2023 20:14:50 GMT

@Crashzilla So still won’t work in Main slot … is there a spot in your phone settings for each slots preference for networks

Re: Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 20:18:25 GMT

Yes, there is.

Re: Only getting H+ signal instead of 4G

Handy1 — Mon, 27 Feb 2023 20:21:06 GMT

@Crashzilla So can you change set net work on sim slot 1 ( main slot ) to 4G /LTE or automatic and reboot device and see if that helps

Re: Only getting H+ signal instead of 4G

dust2dust — Mon, 27 Feb 2023 20:22:10 GMT

If your settings menu is like mine - settings, connections, mobile networks. Set both sims to 4G/3G/2G. It might say as LTE/WCDMA/GSM. Or combinations.

Then go in and out of airplane mode. Turn on cell data. See what symbol shows up top.

You might also simply be out of range or very weak signal.

Re: Only getting H+ signal instead of 4G

Crashzilla — Mon, 27 Feb 2023 20:33:43 GMT

Well, I'm not sure exactly which one fixed it, but I tried 2 things.

I tried to put the Public SIM in the main slot and a second, still active, SIM that I had laying around in the second slot.
I also messed around in the Testing Menu which allowed me to set the preferred network with a lot more details than the mobile network. (I accessed it by typing *#*#4636#*#* in my dialer).

No idea which one fixed or if it was both at the same time but now I'm getting 4G in the main slot. Thanks a lot for the help everyone.

Re: Only getting H+ signal instead of 4G

Handy1 — Mon, 27 Feb 2023 20:37:47 GMT

@Crashzilla Whoo hoo , awesome we happy to hear it 🙂

Re: Only getting H+ signal instead of 4G

softech — Mon, 27 Feb 2023 20:46:26 GMT

@Crashzilla we are happy as long as your issue got resolved

Welcome to Public Mobile

Re: Only getting H+ signal instead of 4G

will13am — Mon, 27 Feb 2023 21:12:17 GMT

@softech wrote:
@Crashzilla

ApN is for data issue only and not related with the signal you got

check the phone Preferred Network type or network mode is set to Automatic or 4G or LTE

And try to reseat the sim card and reboot
if you have another phone, test your PM sim there

And what brand and model is your phone?
which city and province you are at?

Reseating the SIM card does not do anything, well much less than the amount of times I see the suggestion being made in the community. The SIM card is like a key that opens the door to the network. If the phone does not show a SIM card being present, then checking and reinserting SIM is warranted. Even if the phone detects an inactive SIM, the SIM is actually seated properly. I just worry most about sliding the SIM tray in and out so much, particularly on some dual SIM phones that include a third slot for a micro SD card. Those long sliders feel so flimsy.