topic Re: Roaming in Get Support

Roaming

Abraham1 — Mon, 27 Feb 2023 17:11:19 GMT

I purchase US roaming add on and it's not working, your robot service is useless

Re: Roaming

Handy1 — Mon, 27 Feb 2023 17:12:41 GMT

@Abraham1 Make sure your connected to T mobile and reboot the device

Re: Roaming

softech — Mon, 27 Feb 2023 17:13:06 GMT

@Abraham1 what kind of roaming did you get? voice or data?

data is probably easier to connect, voice might be harder

First make sure you are connected to T-Mobile. If it is not, try to manually connected to it

If you have data , make sure you enable Mobile Data roaming on your phone

Re: Roaming

hTideGnow — Mon, 27 Feb 2023 17:14:11 GMT

HI @Abraham1

do you see your phone is connected to T-Mobile?

Re: Roaming

Handy1 — Mon, 27 Feb 2023 17:15:13 GMT

@Abraham1 Also if your trying to re buy there very same US add on you have to wait 12-24 hours after the first one ends to re buy very same US add on or you can choose a different US add on … support however can manually put the re buy of the very same add on with out any delay

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Roaming

esjliv — Mon, 27 Feb 2023 17:46:13 GMT

@Abraham1 - are you in the USA? Roaming addons are for use only whilst in USA.

Please let us know more of the issue so we can try and help.

Re: Roaming

DDM69 — Mon, 27 Feb 2023 20:08:48 GMT

Your comments are not going to Public Mobile customer service. This community page is all customers just like you.
Provide some details and ask for help. That’s what the community is here for.

Re: Roaming

IMEI — Tue, 28 Feb 2023 02:56:25 GMT

Some good troubleshooting in the Q& A of this link

U.S. Roaming (publicmobile.ca)

Re: Roaming

softech — Tue, 28 Feb 2023 03:06:25 GMT

@IMEI wrote:
Some good troubleshooting in the Q& A of this link

U.S. Roaming (publicmobile.ca)

..interesting, the page updated about the lenght of the roaming (from 10 to 15), but it still kep AT&T as the roaming partner, while almost all of those who tried confirmed that we cannot connect to AT&T at all.