topic Re: Credit in Get Support

Credit

emilylouiseswim — Mon, 27 Feb 2023 16:59:04 GMT

I need a credit for add on bought by mistake but not used

Re: Credit

Handy1 — Mon, 27 Feb 2023 16:59:49 GMT

@emilylouiseswim Explain to support they can help

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Credit

softech — Mon, 27 Feb 2023 17:00:08 GMT

@emilylouiseswim Yes, it is possible if it never been used

Please open ticket with PM support using Chatbot:

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Credit

hTideGnow — Mon, 27 Feb 2023 17:00:53 GMT

HI @emilylouiseswim

please open ticket with PM CS agent, they will probably able to help

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Credit

computergeek541 — Mon, 27 Feb 2023 17:42:03 GMT