topic Re: SIM Card. in Get Support

SIM Card.

Lovemy2girls — Mon, 27 Feb 2023 15:10:15 GMT

I ordered a SIM card on February 18th and I still haven't received it. Why ?

Re: SIM Card.

Handy1 — Mon, 27 Feb 2023 15:11:03 GMT

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect it

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Re: SIM Card.

esjliv — Mon, 27 Feb 2023 15:13:11 GMT

@Lovemy2girls wrote:
I ordered a SIM card on February 18th and I still haven't received it. Why ?

@Lovemy2girls - Because SIM cards normally get sent via regular Canada Post letter mail. Public states it can take 10 working days to arrive. So this is still within the range of delivery.

We are all customers and members like you, if it goes beyond 10 working/business days, you can submit a ticket via the methods @Handy1 provided to inquire about the SIM card and let them know it has not arrived yet.

Re: SIM Card.

Yummy — Mon, 27 Feb 2023 15:16:15 GMT

As peer PM delivery time is 5-10 business days. Some customers experienced way longer delivery.

You can contact agent for replacement.

Re: SIM Card.

hTideGnow — Mon, 27 Feb 2023 15:28:40 GMT

HI @Lovemy2girls sim card order could take up to 3 weeks.

If you are worry, open ticket with support for order update

message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: SIM Card.

Dunkman — Mon, 27 Feb 2023 15:35:49 GMT

@Lovemy2girls

It can take up to 3 weeks to receive SIM card. Since you ordered on Feb 18 (Saturday) on a long weekend (family day), orders are not actually process over weekends. So, it really has been about 5 business days so far.

Usually recommend contacting customer service agent if SIM card not received within 3 weeks.

Re: SIM Card.

hairbag1 — Mon, 27 Feb 2023 15:43:36 GMT

@Lovemy2girls

if you're in or near the GTA, these guys have PM sims for $5 and have a local pick-up option...

https://canadiancellsupplies.com/collections/sim-cards/products/multi-sim-card-for-standard-micro-nano-devices-prepaid-subscribe-plans-for-public-mobile