topic Re: Need to transfer my n7mber in Get Support

Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:54:56 GMT

Re: Need to transfer my n7mber

Handy1 — Sun, 26 Feb 2023 23:12:42 GMT

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port

Re: Need to transfer my n7mber

hTideGnow — Sun, 26 Feb 2023 23:12:44 GMT

Hi @Taugmail transfer in or out?

if transfer out, make sure your PM account is active, and start the transfer request from the new provider

if transfer in, you can do that during activation

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:13:58 GMT

I have a temp phone. I need to finish my set up with my phone number

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:15:30 GMT

Who will guide me doing this. I already paid

Re: Need to transfer my n7mber

Handy1 — Sun, 26 Feb 2023 23:16:10 GMT

@Taugmail So you have active PM sim card with temp number ? If so you can sign into self serve

and port it from profile tab

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

Re: Need to transfer my n7mber

hTideGnow — Sun, 26 Feb 2023 23:16:01 GMT

hi @Taugmail login to My account, go to Profile, clock Change phone number and select Transfer number

make sure the account on the old carrier is active, and enter the account number

Re: Need to transfer my n7mber

softech — Sun, 26 Feb 2023 23:18:14 GMT

@Taugmail you can do it yourself via My Account Profile page.. Please peovid account number as the portimg info

https://selfserve.publicmobile.ca/en/account/edit/your-account

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:18:12 GMT

I don't understand

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:20:01 GMT

How do I get to that site

Re: Need to transfer my n7mber

Handy1 — Sun, 26 Feb 2023 23:20:58 GMT

@Taugmail So you have activated a SIM card and paid correct ? With email and password you used to create account go to Public mobile website and sign in with those credentials and go to profile tab in my last post to you and port if your doing this on mobile device , if your doing it on computer refer to @softech post

Re: Need to transfer my n7mber

softech — Sun, 26 Feb 2023 23:22:12 GMT

@Taugmail gonto https://selfserve.publicmobile.ca

do you have an account created? you should when you activated

Re: Need to transfer my n7mber

hTideGnow — Sun, 26 Feb 2023 23:25:41 GMT

Hi @Taugmail you just activated Public Mobile? when you activated, you have created a login to My Account. Just login there and goto profile page. There click Change Phone number and then Transfer phone number to complete the Porting request.

Let us know if you have any trouble with the process

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:43:17 GMT

I need help

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:43:40 GMT

I cannot access yo nothing

Re: Need to transfer my n7mber

Handy1 — Sun, 26 Feb 2023 23:46:17 GMT

@Taugmail when signing into public mobile do so incognito private mode there at cache issues or even a computer

Re: Need to transfer my n7mber

Handy1 — Sun, 26 Feb 2023 23:47:05 GMT

@Taugmail If all else fails you can ask support to help you also

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:47:38 GMT

I am using my phone. I need help

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:48:26 GMT

I cannot even log in to self-serve who will help me

Re: Need to transfer my n7mber

Taugmail — Sun, 26 Feb 2023 23:51:18 GMT

I cannot be without number. I already paid