topic Re: PUK number in Get Support

PUK number

Gurleen211 — Sun, 26 Feb 2023 03:11:52 GMT

Hi. I’m not sure if my phone got locked or not but on my SIM card it says locked sim. It is asking for a PUK number. Please help!!

Re: PUK number

Handy1 — Sun, 26 Feb 2023 03:13:36 GMT

@Gurleen211

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: PUK number

softech — Sun, 26 Feb 2023 03:15:26 GMT

@Gurleen211 Before you open ticket with PM , can you confirm what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,

call Samsung 1-800-726-7864, The only info you will need to provide for a master unlock was the IMEI and where the phone was purchased

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"

open a ticket with PM Support using this direct link: https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or on an iPhone's About->Carrier Lock showing "SIM locked"

You have to ask the carrier where you got the phone from for the carrier unlock code. (PM would not be able to help with this)

Re: PUK number

hairbag1 — Sun, 26 Feb 2023 03:17:49 GMT

@Gurleen211

is it a recently acquired 2nd hand phone ? Perhaps it's been reported as stolen and blacklisted.

https://www.imeipro.info/

Re: PUK number

hTideGnow — Sun, 26 Feb 2023 03:21:21 GMT

Hi @Gurleen211 if you phone was never used on Public Mobile, very likley it is a carrier lock and you need to ask your previous carrier for an unlock code

If this phone was used on PM before, then check your sim card on another phone, if you got the same error, then it is a sim card lock. Please open ticket with PM Support for the sim card PUK then

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PUK number

Gurleen211 — Sun, 26 Feb 2023 03:22:54 GMT

I’m not sure what happened because my sister had my phone prior but when I revived it it says contact your provider your puk code

Re: PUK number

softech — Sun, 26 Feb 2023 03:24:41 GMT

@Gurleen211 look like it is a sim card PUK. please open ticket with PM support using the direct link

https://urlshortner.tiia.ai/Oyn1L6

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

Re: PUK number

hTideGnow — Sun, 26 Feb 2023 03:26:44 GMT

hi @Gurleen211 do you have another phone or your old phone to test the sim card?

Re: PUK number

BKNS27 — Sun, 26 Feb 2023 03:44:56 GMT

@Gurleen211

Looks like your sister may have place a SIM lock on your phone.

Does she remember accidentally entered the SIM lock?

Re: PUK number

Gurleen211 — Sun, 26 Feb 2023 21:36:29 GMT

Hello. I have my SIM card in the same phone. There were no changes made like transferring

Re: PUK number

hTideGnow — Sun, 26 Feb 2023 21:37:33 GMT

Hi @Gurleen211 did you open ticket with CS agent ?

Re: PUK number

Gurleen211 — Sun, 26 Feb 2023 21:41:46 GMT

She told me that there was a passcode where the sim is. Like the sim pin

Re: PUK number

hTideGnow — Sun, 26 Feb 2023 21:43:02 GMT

hi @Gurleen211 if it is a sim pin you don't know, open ticket with CS agent for the sim pin PUK

Re: PUK number

Gurleen211 — Sun, 26 Feb 2023 21:44:33 GMT

Yes I have but I did not hear anything back yet. Please try to help me out.

Re: PUK number

Gurleen211 — Sun, 26 Feb 2023 21:45:27 GMT

Yes I have but I did not hear anything back yet.

Re: PUK number

hTideGnow — Sun, 26 Feb 2023 21:46:28 GMT

Hi @Gurleen211 we are just customers and we cannot help

Check your Community inbox for their reply. If nothing there, message them again