topic Re: My account in Get Support

My account

Dino1968 — Sun, 26 Feb 2023 20:44:10 GMT

iam having trouble signing into my account to change my cell plan as I can’t remember my 4 digit pin I used when I first joined public mobile 2years ago I need Help

Re: My account

Handy1 — Sun, 26 Feb 2023 20:45:44 GMT

@Dino1968 Try again incognito private mode or another device or lap too .. if all else fails get support to help you re gain access

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: My account

hTideGnow — Sun, 26 Feb 2023 20:48:11 GMT

hi @Dino1968 did you try using the Reset password button there?

or open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Forgot Login,
then select the only choice there: "Contact..",
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437