topic Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh in Get Support

How can we get in touch with customer service, regarding my US add on being virtually useless while

kdereniw — Sun, 26 Feb 2023 18:34:28 GMT

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

Handy1 — Sun, 26 Feb 2023 18:35:07 GMT

@kdereniw Here’s how

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

hTideGnow — Sun, 26 Feb 2023 18:40:54 GMT

hi @kdereniw what was the problem? just voice? or data has problem too? did you try to connect to T-MOBILE??

yes, PM agent could process refund of you are unable to use the roaming. Please open ticket with them

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

will13am — Sun, 26 Feb 2023 18:42:40 GMT

@kdereniw , what seems to be the problem with using Us roaming? Make sure the phone is connecting to T-Mobile, use manual connection if needed. For calling, the feature can be rather challenged where 2G network is spotty. For data, please ensure roaming data feature is turned on.

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

kdereniw — Sun, 26 Feb 2023 18:43:16 GMT

Thanks

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

kdereniw — Sun, 26 Feb 2023 18:44:45 GMT

None of it worked at times. Sometimes wife would get a message, I wouldn’t or vice versa

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

Handy1 — Sun, 26 Feb 2023 19:18:42 GMT

@kdereniw Only works when connected to T mobile .. and voice is really hot or miss unfortunately… hope is things will get better when PM finally gets voip

adding yes voLTE was what I meant Ty for the gentle correction @computergeek541

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

hTideGnow — Sun, 26 Feb 2023 18:48:02 GMT

Hi @kdereniw the roaming add-on sometime is hard to use. TMobile network is not very good. PM usually will refund without much fight

Re: How can we get in touch with customer service, regarding my US add on being virtually useless wh

computergeek541 — Sun, 26 Feb 2023 19:10:49 GMT

@Handy1 wrote:
@kdereniw Only works when connected to T mobile .. and voice is really hot or miss unfortunately… hope is things will get better when PM finally gets voip

VoIP requires a data connetion and that line would operate with a different phone number. I do agree with you that VoLTE would help greatly with situations of there not being much 2g signal.