topic reset password in Get Support

reset password

Larry166 — Sun, 26 Feb 2023 15:59:30 GMT

I am trying to reset my password and when I try to send the code to my email address, I never receive a code.

Handy1 — Sun, 26 Feb 2023 16:00:45 GMT

@Larry166 Try and have code set text message or you can ask support to help you regain access to your account

Getting support / submit ticket

Or while your already here and logged in the community

Watch for reply top of page to the

Right ( envelope image )

softech — Sun, 26 Feb 2023 16:01:38 GMT

Check your mailbox spam folder,

Also, can you try to have the code sent to your phone instead? there should be the choice there

if nothing works, please open ticket with PM support

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Meow — Sun, 26 Feb 2023 16:01:18 GMT

Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Can you switch to SMS to receive a code?

After changing password wait 20-30 min before trying to log in again.