topic Re: Can't make or receive calls in Get Support

Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:02:27 GMT

Hi. I'm new to this. My account says I'm active. It says a payment was due Feb 26. That's tomorrow and I am on auto pay and I checked card and it is current. Not sure what is going on.

Re: Can't make or receive calls

Handy1 — Sun, 26 Feb 2023 03:06:14 GMT

@Moose3 Can you try the SIM card in another phone and see if services are working

Re: Can't make or receive calls

hairbag1 — Sun, 26 Feb 2023 03:08:25 GMT

@Moose3

as long as you can still talk/text/data...just ignore the Suspended message. As long as you have a valid credit card on your file set to Autopay...all should be fine tomorrow am.

Check to make sure you can still text or talk.

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:10:30 GMT

i have tried in another phone. I can receive text messages

Re: Can't make or receive calls

Handy1 — Sun, 26 Feb 2023 03:10:37 GMT

@Moose3 Also check that you still have data a minutes left are you in the $15 plan by any chance ?

check like this

when logged in

For most up to date account info

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:11:44 GMT

i can't talk or receive calls.

Re: Can't make or receive calls

Handy1 — Sun, 26 Feb 2023 03:12:59 GMT

@Moose3 Try rebooting the phone . Or you can also try resetting the network settings

Re: Can't make or receive calls

hairbag1 — Sun, 26 Feb 2023 03:14:02 GMT

@Moose3

that's odd...has it been working fine up to now ?

BTW...make sure you haven't turned ON bluetooth by mistake...maybe calls are going through your car !!

Re: Can't make or receive calls

softech — Sun, 26 Feb 2023 03:14:37 GMT

@Moose3 wrote:
i have tried in another phone. I can receive text messages

@Moose3 can you only send and receive text? does mobile data work?

What plan do you have ? $15 or others?

how about incoming calls or outgoing?

if $15 plans, can you login My Account again using Incognito mode and check if you still have outgoing minutes left?

If you still have outgoing minutes or if you are on $25+ plan , try to change your Preferred Network type or Network mode to 3G only or WCDMA and check if the phone connects at all under this setting. If it connects, try to make outgoing calls again

Re: Can't make or receive calls

Handy1 — Sun, 26 Feb 2023 03:15:47 GMT

@Moose3 If all else fails contact support to investigate

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:17:43 GMT

I've rebooted

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:22:21 GMT

Also tried network settings

Re: Can't make or receive calls

hTideGnow — Sun, 26 Feb 2023 03:22:34 GMT

HI @Moose3 so, it shows connected to Public Mobile network?

Text working but not phone calls?

do you have another phone to test the sim card?

or did you try your phone in different area?

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:23:09 GMT

Yes has been working fine. Bluetooth off.

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:23:43 GMT

Tried all of the above...nothing

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:24:32 GMT

Thanks

Re: Can't make or receive calls

Handy1 — Sun, 26 Feb 2023 03:24:50 GMT

@Moose3 I suggest contacting support with the links in my last post have them investigate for you

Re: Can't make or receive calls

softech — Sun, 26 Feb 2023 03:26:02 GMT

@Moose3 if you have another phone, test your PM sim card there. It would force a sim reprovision and it could resolve your problem

if still does not work or you don't have another phone around , open ticket with PM Support

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Can't make or receive calls

hairbag1 — Sun, 26 Feb 2023 03:29:50 GMT

@Moose3

Airplane mode is OFF...right ?

Re: Can't make or receive calls

Moose3 — Sun, 26 Feb 2023 03:30:55 GMT

Yes