topic Re: call forwarding to an 1-855 number no longer working. in Get Support

call forwarding to an 1-855 number no longer working.

TorontoIgroup — Sat, 25 Feb 2023 23:01:37 GMT

I was able to have my number call forwarded to an 1-855 number for years up to sometime last year. (i hadn't checked in a couple months, but when I checked today, the call forwarding does not work anymore. The phone doesn't even ring, just sort of goes beep, beep and drops off.

Any help would be appreciated.

Re: call forwarding to an 1-855 number no longer working.

will13am — Sat, 25 Feb 2023 22:31:46 GMT

@TorontoIgroup , I don't think there's any workarounds if your cannot apply a number for call forwarding.

Re: call forwarding to an 1-855 number no longer working.

TorontoIgroup — Sat, 25 Feb 2023 22:35:48 GMT

It worked for successfully when I first set it up 4 years ago. But, for some reason, it no longer works, stopped working sometime in 2022. Only thing I can think of is that Public Mobile no longer allowed call forwarding to 1-800 or 1-855 or to any other toll free number? Would you know if that is the case? I searched the forums, but did not find an answer to that.

Re: call forwarding to an 1-855 number no longer working.

RCO — Sat, 25 Feb 2023 22:52:58 GMT

I suggest

that if there is a way for you to run a test a friends phone

with call forwarding even if its another provider.

Also is it possible the 855 number needs itself to give permissions

for call forwards (think update setting on the 855 number) ???

Cheer

Re: call forwarding to an 1-855 number no longer working.

softech — Sat, 25 Feb 2023 22:58:37 GMT

@TorontoIgroup what is that 1-855 number? did you try other 1-888 number?

Any chance that is a US toll free number? I guess if you call it yourself, it still works? Can you post the number here and we can try?

Re: call forwarding to an 1-855 number no longer working.

RCO — Sat, 25 Feb 2023 23:02:37 GMT

fwiw ,

If it is a personall 855 one may not want to put it out there even

for the PM

another thought would be

can it be done with or without 1 855 or just 855

Re: call forwarding to an 1-855 number no longer working.

TorontoIgroup — Sat, 25 Feb 2023 23:30:12 GMT

I can say it is a USA based number. It had worked well for years, however, it would appear that it stopped working sometime in 2022. I can call the 1-855 number directly and it works, but if I try calling my PM number which I have as unconditional called forward to the 1-855 number, I now get beep/beep/beep/hangup.

Re: call forwarding to an 1-855 number no longer working.

RCO — Sat, 25 Feb 2023 23:37:03 GMT

I know you probably tried without the 1

I would also wonder if there is any settings

to adjust on phone

or if the phone operating system updated since it last worked.

and again suggest if can replicate with a friends phone

If it was me I would keep trying to exhaust at least a few more possibilities but it could be

just one of those things that remain mystery

Cheer

Re: call forwarding to an 1-855 number no longer working.

Yummy — Sat, 25 Feb 2023 23:38:35 GMT

@TorontoIgroup wrote:
I can say it is a USA based number.

Could that be a clue???? USA number...?

PM has free calls to Canada wide but for US you need add-on. Now, will PM 'recognize' you DO have US minutes and forwarding - that is another mystery.

Re: call forwarding to an 1-855 number no longer working.

RCO — Sat, 25 Feb 2023 23:41:19 GMT

Yummy Awesome suggestion

Note I have updated my Avatar to Snail

Re: call forwarding to an 1-855 number no longer working.

wetcoaster — Sat, 25 Feb 2023 23:52:21 GMT

@Yummy wrote:
@TorontoIgroup wrote:
I can say it is a USA based number.
Could that be a clue???? USA number...?
PM has free calls to Canada wide but for US you need add-on. Now, will PM 'recognize' you DO have US minutes and forwarding - that is another mystery.

Unless some programming has changed recently that I'm not aware of, you are only able to forward calls to Canadian numbers. Even if you have an add-on for US calling.

Re: call forwarding to an 1-855 number no longer working.

RCO — Sun, 26 Feb 2023 00:02:32 GMT

I throw in this

Towers and borders plus US add on

Clearly this did work for for Torontolgroup in the past

as stated if it was me I would try an exhaust at least a couple few more possibilities.

Re: call forwarding to an 1-855 number no longer working.

TorontoIgroup — Sun, 26 Feb 2023 00:05:47 GMT

I'm suspecting that PM has stopped any call forwarding to a toll free number (or maybe non Canadian toll free number)? Because it did work for many years, but only recently did it stop working. I did try un-forwarding from the 1-855 number and forwarded to my home local number (416) and that worked fine. Re-forwarded to the 1-855 number and no go. I've just now opened a ticket and will let you all know what comes from that.

Re: call forwarding to an 1-855 number no longer working.

hTideGnow — Sun, 26 Feb 2023 00:24:28 GMT

Hi all,

AFAIK, forward to non Canadian toll free won't work. In fact, if the toll free is US only, calling direct won't work either.

Also, calling US only toll free won't work even with US LD add-on there.

Would be helpful if OP can share the number and we can all test

Re: call forwarding to an 1-855 number no longer working.

RCO — Sun, 26 Feb 2023 00:41:48 GMT

I think its good to try and exhaust the possibilities

thats what I like about PubMo

In this problem even if there is no solution

that is solution in and of itself

Cheer

Re: call forwarding to an 1-855 number no longer working.

Swagoto1 — Sun, 26 Feb 2023 01:53:47 GMT

you should try calling 611 or email public mobile

Re: call forwarding to an 1-855 number no longer working.

computergeek541 — Sun, 26 Feb 2023 04:21:05 GMT

@Swagoto1 wrote:
you should try calling 611 or email public mobile

Please note that customer service isn't provided over the phone nor by e-mail.

Re: call forwarding to an 1-855 number no longer working.

RCO — Sun, 26 Feb 2023 04:26:26 GMT

Bravo

I thought that too but was not sure enough to post .

Worth Repeating

Please note that customer service isn't provided over the phone nor by e-mail.

Re: call forwarding to an 1-855 number no longer working.

dust2dust — Sun, 26 Feb 2023 04:42:08 GMT

Also, other regulars could be trying these call forwards themselves to find out. I'm out of country so can't verify for myself. I do know that roaming can't forward to a normal US number.

Re: call forwarding to an 1-855 number no longer working.

hTideGnow — Sun, 26 Feb 2023 04:49:03 GMT

HI,

OP has not share the phone number. I kinda suspect the number is not a Canadian one