topic Billing Charges in Get Support

Billing Charges

sharonschaler — Sat, 25 Feb 2023 20:33:59 GMT

Since activating my account July 21, 2021 it appears that my actual date in which my payment is taken out of my bank account ( I have auto payment) has changed substantially. Each month the withdraw happens on a different date, currently my Feb payment was withdrawn on the 14th. I am quite concerned as to why this is happening and feel that I am not receiving my full 30 days coverage. Each month the payment date is earlier and each month I lose a full billing period.

This is also the same with two other phones which we have set up with Public Mobile. I would appreciate it an explanation why the billing is so irrectic.

Re: Billing Charges

softech — Sat, 25 Feb 2023 20:27:35 GMT

@sharonschaler PM is on a 30 days cycle and not monthly like other providers

Hence, it is normal that the billing date will move after a 31 days month. But you get back 2 days after February.

Re: Billing Charges

Handy1 — Sat, 25 Feb 2023 20:28:05 GMT

@sharonschaler First edit your post and remove personal info this is a public forum… billing date will continue to change dates as it’s every 30 days cycle

Re: Billing Charges

hTideGnow — Sat, 25 Feb 2023 20:28:52 GMT

HI @sharonschaler Do not post your phone number here, this is a forum and everyone sees it

Public Mobile is different, the plan cycle here is 30 days and not monthly. So, the reneweal date will keep moving and not static on a particular date.