topic Re: account number in Get Support

account number

aslam1959 — Sat, 25 Feb 2023 18:12:55 GMT

Hi, My cell number is 437 xxxxxxxx, need an account number for it

Re: account number

softech — Sat, 25 Feb 2023 17:51:49 GMT

@aslam1959 login to My account,. go to Profile page and you can find it there:

https://selfserve.publicmobile.ca/en/account/my-profile

Add: screenshot

Re: account number

Handy1 — Sat, 25 Feb 2023 17:51:02 GMT

@aslam1959 First edit you Post this is public forum .. for your account number sign into self serve and go to profile tab for your account number

Re: account number

hairbag1 — Sat, 25 Feb 2023 17:54:38 GMT

@aslam1959

if you have a current Public Mobile account, the above info is correct.

If you don't have a Public Mobile account yet, you'll need a PM sim to start the process. Top of this page click Activate, once you have the new sim.

Re: account number

Yummy — Sat, 25 Feb 2023 17:54:42 GMT

Remove your phone number from public forum.

Click on Profile, scroll down, look at right hand part of the screen. Hover mouse over crossed eye and account will be revealed.

Re: account number

aslam1959 — Sat, 25 Feb 2023 18:02:24 GMT

don't have account to login

Re: account number

dust2dust — Sat, 25 Feb 2023 18:04:45 GMT

If you signed up here after last July or signed up yourself online then you would have an account. If before and you signed up in a store then you need to contact support to either make an account or just get your account number.

Re: account number

softech — Sat, 25 Feb 2023 18:06:16 GMT

@aslam1959 open a ticket with PM support then

1. Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗"

2. if you have problem with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: account number

HALIMACS — Sat, 25 Feb 2023 18:47:21 GMT

@aslam1959

Can you advise why you need the account number?

Are you looking to port out (move services) to another mobile provider?