topic Re: I have set up pre authorization and all of a sudden my account has been suspended. in Get Support

I have set up pre authorization and all of a sudden my account has been suspended.

Godrocks — Fri, 24 Feb 2023 22:54:09 GMT

It won’t let me make a payment separately either. The credit card has not changed and there’s plenty of funds for it to go through.
I try to send a payment separately and it says… oops something went wrong, try later.

It’s only been 1 day of suspension and my 3G won’t work at all.
please help

Re: I have set up pre authorization and all of a sudden my account has been suspended.

Handy1 — Fri, 24 Feb 2023 22:55:14 GMT

@Godrocks

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: I have set up pre authorization and all of a sudden my account has been suspended.

softech — Fri, 24 Feb 2023 22:56:03 GMT

@Godrocks sorry , Autopay could fail for no reason.

Re: I have set up pre authorization and all of a sudden my account has been suspended.

hairbag1 — Fri, 24 Feb 2023 22:57:49 GMT

@Godrocks

is your regular plan renewal scheduled for tonight ? If so, just ignore suspended message as long as your text / data and incoming calls are still working. (Assuming you're on $15 plan with limited calling and have reached your 100minute outgoing limit).

Re: I have set up pre authorization and all of a sudden my account has been suspended.

Memory13 — Sat, 25 Feb 2023 14:48:43 GMT

Me too and my account hasn't been suspended

Re: I have set up pre authorization and all of a sudden my account has been suspended.

softech — Sat, 25 Feb 2023 14:51:22 GMT

@Memory13 Yes, Autopay could fail 😞

Just login to My Account using Incognito mode and confirm if account status is Suspended. If so, click Reactivate my plan and follow the steps to complete a manual payment for renewal