topic Re: Activation and payment in Get Support

Activation and payment

Davinia — Sat, 25 Feb 2023 12:34:16 GMT

My bill expired today and my account is set up for auto renewal they took the money but my plan is not renewal and my plan is still not activated and I topped up again so my account have more than enough but it is still not working.

How can i get I refund of the money I added to my account.

Re: Activation and payment

Handy1 — Sat, 25 Feb 2023 12:37:54 GMT

@Davinia

Auto pay can fail

To make payment and reactivate plan .. if you know PIN number you can *611 with a voucher and *611 no PIN needed . You can also do this by by calling 18554PUBLIC . otherwise log into self serve make manual payment and reactivate service and or update credit card if necessary

My account

Legend and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

If you still have service and your plan renews today / tomorrow you can ignore this suspended notice

Re: Activation and payment

HALIMACS — Sat, 25 Feb 2023 12:39:32 GMT

@Davinia

Funds are likely resting in your available funds on your self-serve landing page. Best to leave them there to apply against next renewal as the refund process can take longer than a full cycle.

Try rebooting device, resetting Network connections, and toggling airplane mode on and off.

Re: Activation and payment

Handy1 — Sat, 25 Feb 2023 12:40:31 GMT

@Davinia If owed a refund or credit first check your available funds in self serve , but to request such from support here the links

Getting support / submit ticket

Get support by starting a conversation with virtual Chat box /SIMon. Click here

Or while your already here and logged in the community

you can send a private message To CS_Agents by clicking here.

Watch for reply top of page to the

Right ( envelope image )